Help Disk specialist at Blackstone

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information TechnologyIndustries

Requirements

Associate's degree in Computer Science, Information Technology, or a related field preferred
1-3 years of experience in a help desk or technical support role
Familiarity with operating systems (Windows, macOS, Linux) and common software applications
Strong troubleshooting skills and ability to think critically
Excellent verbal and written communication skills
Ability to manage multiple tasks and prioritize effectively
Experience with help desk software and ticketing systems is a plus
Customer service-oriented attitude and problem-solving skills

Responsibilities

Serve as the first point of contact for technical support inquiries via phone, email, or chat
Troubleshoot hardware and software issues for end-users and provide effective solutions
Install, configure, and update software and hardware components as needed
Maintain detailed records of user issues and the resolutions provided, ensuring that documentation is up to date
Assist in the setup and deployment of new workstations, laptops, and other IT equipment
Monitor and manage support tickets to ensure timely response and resolution
Provide guidance and training for users on software and system features
Escalate complex issues to the appropriate technical teams when necessary
Stay current on technology trends and best practices to enhance support capabilities

Skills

Key technologies and capabilities for this role

WindowsmacOSLinuxTroubleshootingTicketing SystemsHelp Desk SoftwareHardware InstallationSoftware ConfigurationCustomer Service

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position with no remote work option.

What is the salary for this Help Desk Specialist role?

This information is not specified in the job description.

What skills are required for this Help Desk Technician position?

Key requirements include 1-3 years of experience in help desk or technical support, familiarity with Windows, macOS, and Linux operating systems, strong troubleshooting and critical thinking skills, and excellent verbal and written communication skills.

What kind of team or work environment can I expect at BlackStone eIT?

This information is not specified in the job description.

What makes a strong candidate for this Help Desk Technician role?

A strong candidate has an Associate's degree in Computer Science or IT (preferred), 1-3 years of help desk experience, strong troubleshooting and communication skills, and a customer service-oriented attitude with multitasking ability.

Blackstone

Global alternative asset management firm

About Blackstone

Blackstone is a leader in alternative asset management, focusing on private equity, real estate, and credit investments. The firm manages over $1.1 trillion in assets and partners with financial advisors to provide access to private markets, aiming to create strong businesses that deliver lasting value. Its main products, BREIT and BCRED, cater to income-focused investors, while the On-Demand Continuing Education Program helps educate investors on private market topics. Blackstone's goal is to identify economic trends and invest in industry-leading businesses to generate strong returns.

New York City, New YorkHeadquarters

1985Year Founded

$18,081.8MTotal Funding

UNKNOWNCompany Stage

Financial Services, Real Estate, EducationIndustries

5,001-10,000Employees

Risks

Increased competition in AI may lead to overvaluation and market saturation.

Potential regulatory scrutiny due to significant investments in diverse sectors.

Economic instability in Europe could impact returns from European investments.

Differentiation

Blackstone is a global leader in alternative asset management with $1.1 trillion AUM.

The firm specializes in private equity, real estate, and credit investments.

Blackstone partners with financial advisors to provide access to private markets.

Upsides

Blackstone's $300M investment in DDN shows a strategic pivot towards AI-driven growth sectors.

The €250M investment in Sia Partners expands Blackstone's footprint in AI consulting services.

Partnership with Jersey Mike’s indicates investment in established consumer brands with growth potential.

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