Mactores

Help Desk Support

Mobile, Alabama, United States

$40,000 – $60,000Compensation
Junior (1 to 2 years), Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Information Technology, Technical SupportIndustries

Requirements

Candidates must possess at least 5 years of professional experience providing technical support in an IT environment, with a minimum of a Bachelor’s degree or 7 years of experience with an Associate’s degree. Applicants should hold at least one of the following certifications: IAT-I, CompTIA A+, CompTIA Network+, ISC2 Systems Security Certified Practitioner (SSCP), or Cisco Certified Network Associate (CCNA) Security.

Responsibilities

As a Help Desk Support Specialist, you will be responsible for promptly responding to client calls, emails, and tickets, prioritizing responses during high-volume or emergency periods, and meticulously logging all client interactions. You will escalate unresolved issues to the Project Manager or Deputy PM, provide extended helpdesk services during emergency response events and 24/7 support, collaborate with government personnel adhering to established protocols, and manage related training to ensure operations continuity.

Skills

Troubleshooting
Help Desk
Ticketing Systems
Customer Service
Communication
Active Directory
Windows
Networking

Mactores

Technology consulting in AI and IoT

About Mactores

Mactores provides technology consulting and engineering services to help businesses tackle complex challenges. The company specializes in areas such as artificial intelligence, fast data processing, industrial Internet of Things (IoT), and cloud solutions. Mactores works closely with organizations to integrate these technologies into their operations, aiming to enhance their success through effective use of technology. What sets Mactores apart from its competitors is its strong focus on understanding customer needs and industries, ensuring that their solutions deliver real business value. The goal of Mactores is to achieve exceptional results that positively impact businesses, communities, and individuals around the world.

Key Metrics

Seattle, WashingtonHeadquarters
2008Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Industrial & Manufacturing, AI & Machine LearningIndustries
51-200Employees

Risks

Increased competition from major tech firms like Google and Microsoft.
Potential talent shortages in AI and data science fields.
Economic downturns may reduce client budgets for technology consulting.

Differentiation

Mactores specializes in AI, Fast Data, Industrial IoT, and Cloud technologies.
The company has achieved AWS Generative AI Competency, showcasing its expertise.
Mactores focuses on technology as a strategic driver for business success.

Upsides

Growing demand for AI-driven data analytics boosts Mactores' market potential.
Rising interest in Industrial IoT enhances Mactores' service offerings.
Cloud-native technology adoption supports Mactores' scalability solutions.

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