Systems Support Engineer
Keeper SecuritySalary not specified
- Full Time
- Junior (1 to 2 years)
$40,000 – $60,000Compensation
Junior (1 to 2 years), Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Information Technology, Technical SupportIndustries
Requirements
Candidates must possess at least 5 years of professional experience providing technical support in an IT environment, with a minimum of a Bachelor’s degree or 7 years of experience with an Associate’s degree. Applicants should hold at least one of the following certifications: IAT-I, CompTIA A+, CompTIA Network+, ISC2 Systems Security Certified Practitioner (SSCP), or Cisco Certified Network Associate (CCNA) Security.
Responsibilities
As a Help Desk Support Specialist, you will be responsible for promptly responding to client calls, emails, and tickets, prioritizing responses during high-volume or emergency periods, and meticulously logging all client interactions. You will escalate unresolved issues to the Project Manager or Deputy PM, provide extended helpdesk services during emergency response events and 24/7 support, collaborate with government personnel adhering to established protocols, and manage related training to ensure operations continuity.
Skills
Troubleshooting
Help Desk
Ticketing Systems
Customer Service
Communication
Active Directory
Windows
Networking
Mactores
Technology consulting in AI and IoT
About Mactores
Mactores provides technology consulting and engineering services to help businesses tackle complex challenges. The company specializes in areas such as artificial intelligence, fast data processing, industrial Internet of Things (IoT), and cloud solutions. Mactores works closely with organizations to integrate these technologies into their operations, aiming to enhance their success through effective use of technology. What sets Mactores apart from its competitors is its strong focus on understanding customer needs and industries, ensuring that their solutions deliver real business value. The goal of Mactores is to achieve exceptional results that positively impact businesses, communities, and individuals around the world.
Seattle, WashingtonHeadquarters
2008Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Industrial & Manufacturing, AI & Machine LearningIndustries
51-200Employees