[Remote] Health Advocate- Inbound/Outbound Calls, Healthy Outcomes Team at CVS Health

Florida City, Florida, United States

CVS Health Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare, Health InsuranceIndustries

Requirements

  • High School Diploma or G.E.D
  • Professional communication skills
  • Strong active listening and interpersonal skills
  • High computer literacy, including ability to troubleshoot issues
  • Proficiency with Windows and web-based applications and digital communication tools
  • Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace
  • Hard wired connectivity to computer (DSL, satellite, and wireless broadband not permitted)
  • Preferred Qualifications
  • Bilingual or multilingual
  • Experience with HEDIS screening measures
  • Experience with behavior change
  • 2+ years’ experience with call center or outreach involving members/consumers
  • 3+ years’ experience in a healthcare setting
  • Medical certification (certified nursing assistant, medical assistant, etc.)

Responsibilities

  • Handle inbound and outbound calls to members and providers to assist with services like healthcare visits, screenings, vaccinations, or medication refills
  • Work through barriers that stand in the way of members’ good health
  • Deliver the best member experience through professional empathetic conversations
  • Provide important education to members to help them make good health decisions that improve their health
  • Accurately document conversations in the member’s health record

Skills

Key technologies and capabilities for this role

Inbound CallsOutbound CallsHealth AdvocacyCustomer ServiceTelephonyMember EngagementHealthcare EducationDocumentationEmpathyProvider Communication

Questions & Answers

Common questions about this position

Is this a remote position, and what are the technical requirements for working from home?

This is a remote position requiring a reliable high-speed internet connection of at least 50mbps, a suitable remote workspace, and hard-wired connectivity to the computer; DSL, satellite, and wireless broadband are not permitted.

What are the required qualifications for the Health Advocate role?

Required qualifications include professional communication skills, strong active listening and interpersonal skills, high computer literacy with troubleshooting ability, and proficiency with Windows and web-based applications and digital communication tools.

What salary or compensation does this position offer?

This information is not specified in the job description.

What is the company culture like at CVS Health's Healthy Outcomes Team?

The team values dedicated, friendly, high-energy colleagues who are passionate about helping others, thrive in fast-paced environments, and deliver exceptional service through empathetic, professional conversations.

What makes a strong candidate for the Health Advocate position?

Strong candidates are dynamic communicators who are team players, empathetic and curious with enthusiasm for learning, able to multitask in a fast-paced environment, handle pressure calmly, and demonstrate critical thinking and professionalism.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Company Equity
Wellness Program
Professional Development Budget
Paid Vacation
Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.
The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.
The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.
The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.
CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.
Increased consumer interest in wellness boosts demand for CVS's health-related products.
The trend towards value-based care aligns with CVS's integrated healthcare approach.

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