Grievances & Appeals Representative
HumanaFull Time
Junior (1 to 2 years)
Florida City, Florida, United States
Key technologies and capabilities for this role
Common questions about this position
This is a remote position requiring a reliable high-speed internet connection of at least 50mbps, a suitable remote workspace, and hard-wired connectivity to the computer; DSL, satellite, and wireless broadband are not permitted.
Required qualifications include professional communication skills, strong active listening and interpersonal skills, high computer literacy with troubleshooting ability, and proficiency with Windows and web-based applications and digital communication tools.
This information is not specified in the job description.
The team values dedicated, friendly, high-energy colleagues who are passionate about helping others, thrive in fast-paced environments, and deliver exceptional service through empathetic, professional conversations.
Strong candidates are dynamic communicators who are team players, empathetic and curious with enthusiasm for learning, able to multitask in a fast-paced environment, handle pressure calmly, and demonstrate critical thinking and professionalism.
Comprehensive pharmacy and healthcare services
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.