[Remote] Bilingual Community Outreach & Engagement Professional at Humana

Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medicaid, Health InsuranceIndustries

Requirements

Must reside in the state of Illinois in the Cook & Collar regions, South and West Chicago preferred
Minimum of two (2) years of experience in community outreach, marketing, sales or related field of equivalent work experience
Bilingual: Must be fluent in both Spanish and English
Ability to communicate effectively to senior leadership, team members, and with the community
Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook
Experience working with cross-functional teams and translating requirements between business, project management and community projects or programs
Committed to improving the health of Illinoisans and reducing health disparities
Adhere to Humana's Tuberculosis (TB) screening program; screening for TB
Adhere to Humana’s Driver safety program (implied from context)
Preferred Qualifications
Bachelor’s degree
Experience in managed care or health insurance
Prior experience with Illinois Medicaid
Knowledge of community health and social service agencies and additional community resources
Working knowledge regarding health disparities and health equity
State Insurance License in Accident and Health within state(s) of assigned territory (if applicable)

Responsibilities

Supporting the implementation of the Community Engagement Team for the Humana Illinois Medicaid Market by working collaboratively with the Health Equity, Clinical, Quality, Provider Engagement and Member Experiences teams
Travel throughout region to provide education about the organization to promote enrollment
Establish relationships and actively engage with communities and community-based entities to inform and address local health equity issues (Local, Regional)
Work with provider relations to develop marketing opportunities within health centers and physician offices
Maintain working knowledge of covered benefits and program changes
Coordinate community health fairs and other informational events
Conduct presentations to community groups in accordance with current approved communications and marketing plans and state regulations
Support core strategies that include authentic community engagement, working in priority communities, using data to inform practices, and seeking feedback from Member, Provider, and Community Advisory Groups to inform the development and delivery of programs and services that eliminate health disparities
Reside in the same region where they are assigned to work
Assist in coordination of Associate Engagement activities to benefit Community Partners
Regular travel to conduct member visits, provider visits, and community-based visits as needed to ensure effective administration of the Medicaid program- including occasional night and weekend events

Skills

Key technologies and capabilities for this role

Community EngagementHealth EquityStakeholder RelationsPublic SpeakingEvent CoordinationMedicaid KnowledgeProvider RelationsMarketingData-Driven PracticesBilingual

Questions & Answers

Common questions about this position

What qualifications are required for this role?

Candidates must reside in the state of Illinois in the Cook & Collar regions (South and West Chicago preferred), have a minimum of two years of experience in community outreach, marketing, sales or related field, be bilingual fluent in both Spanish and English, have the ability to communicate effectively, and possess intermediate to advanced computer skills with Microsoft Word, Excel, and Outlook, plus experience working with cross-functional teams.

Is this a remote position, or is there a location requirement?

This is not a remote position; candidates must reside in the state of Illinois in the Cook & Collar regions, with South and West Chicago preferred, and regular travel throughout the region is required.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the team structure look like for this role?

The role supports the implementation of the Community Engagement Team for the Humana Illinois Medicaid Market by working collaboratively with the Health Equity, Clinical, Quality, Provider Engagement and Member Experiences teams.

What makes a strong candidate for this position?

A strong candidate will have at least two years of community outreach or related experience, bilingual fluency in Spanish and English, reside in the specified Illinois regions, and demonstrate effective communication and cross-functional collaboration skills.

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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