Job Description

Employment Type: Full time

Position Overview

Voya Financial is seeking enthusiastic individuals to join our dynamic call center environment. This fast-paced role offers an excellent opportunity to build a career in the financial services industry by assisting Voya's customers in achieving their retirement goals.

A Day in the Life

• Receive six weeks of paid training to ensure success in your role.
• Gain comprehensive knowledge of Health Solution Group Products, providing a strong foundation for career growth.
• Answer inbound calls, greeting customers with energy and enthusiasm to build trust and confidence.
• Handle incoming calls from customers regarding Health Solution Group, providing information on various plan features.
• Mail literature as requested and partner with subject matter experts for more complex inquiries.
• Record and verify customer transactions, processing requests or forwarding them to the appropriate parties.
• Capture caller information using the customer management system.
• Follow up with customers to ensure service issues are resolved.
• Address customer questions about new product and service implementations.
• Contribute to process improvement initiatives.
• Perform other duties as assigned.

Requirements

• Education: College Degree OR High School Diploma/GED.
• Experience:
  • 1+ year of customer service experience (if holding a College Degree).
  • 3+ years of customer service experience (if holding a High School Diploma or GED).
• Preferred: Experience in the Financial Service industry is a plus, but not required.
• Skills:
  • Genuine care for customers.
  • Ability to engage with customers, build rapport, share information, and handle objections effectively.
  • Proficiency with basic computer functions.

Company Information

Together, we fight for everyone’s opportunity for a better financial future. Voya believes in being bold and committed to action, fostering a work environment where differences are understood, valued, and intentionally pursued. We are committed to supporting individuals and communities in reaching a better financial future.

Voya Financial is a Fortune 500 Retirement Services Company consistently recognized for its positive work environment and market leadership. We are certified as a ‘Great Place to Work’, named among ‘World’s Most Ethical Companies’, ‘World's Most Admired Companies’, ‘World's Best Employer’, and ‘Best Place to Work for Disability Inclusion’.

Application Instructions

Please review your resume carefully before applying to ensure your employment and education history are accurately reflected (including employer name/s, dates of employment, institution name/s, and degree/s completed, if applicable). Inaccurate information may impede the application process.

Start your Voyage – Apply Now!

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