Inbound Contacts Representative - Bilingual

Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Candidates must be fully bilingual in English and Spanish, with the ability to speak, read, and write both languages without limitations. A minimum of 1 year of recent call center experience and 2 years of customer service experience are required. Applicants must reside in the Eastern or Central Time Zone and possess strong customer service orientation, attention to detail, and proficient computer navigation skills, including Microsoft Office applications. A separate, private home office with hardwired high-speed internet (minimum 25mbps download/10mbps upload) is mandatory.

Responsibilities

The Inbound Contacts Representative will handle incoming telephone, digital, or written inquiries, addressing customer needs such as complex benefit questions, issue resolution, and member education. Responsibilities include recording details of interactions, escalating unresolved issues, and performing basic administrative and customer support tasks within defined parameters and under supervision.

Skills

Bilingual (English/Spanish)

Call Center Experience

Customer Service

Microsoft Office Suite

Typing

Computer Navigation

Attention to Detail

Communication Skills

Problem-Solving

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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