VP, Professional Services
BlueCatSalary not specified
- Full Time
- Senior (5 to 8 years)
360Learning
Head of Professional Services, North America, Enterprise Accounts
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Professional ServicesIndustries
Requirements
Candidates should possess a minimum of 8 years of professional services experience, with at least 3 years in a practice management role. Prior SaaS deployment experience, particularly within the HR sector, is required. Experience leading delivery teams and monitoring key performance indicators (KPIs) is also necessary.
Responsibilities
The Head of Professional Services will support Sales in presenting the PS offering and providing quotes, engage with customer executive sponsors to ensure strong long-term relationships, manage a team of 5-10 consultants, oversee between 40 and 60 onboarding projects across North America, create engagement models for each customer, partner with the Sales team on calls with Enterprise customers, scope onboarding efforts, write statements of work, conduct performance reviews for consultants, manage a capacity plan, continuously improve pricing and packaging, implement a partner onboarding model, and ensure time cards and project statuses are updated weekly. The role will also involve training, project management, workshop facilitation, integration setup, and participation in project kickoffs and reviews.
Skills
Customer Engagement
Solution Delivery
Project Management
Sales Support
Stakeholder Management
Team Leadership
Training and Coaching
360Learning
Corporate learning platform for employee upskilling
About 360Learning
360Learning provides a learning platform designed for corporate environments, focusing on enhancing employee skills through collaboration and artificial intelligence. The platform allows in-house experts to become learning collaborators, enabling businesses to efficiently upskill their workforce. It automates mandatory training processes, reducing onboarding tasks and promoting community engagement within organizations. The platform also features one-on-one video coaching, which is especially useful for sales teams, and offers accessible training for frontline staff on any device. Unlike many competitors, 360Learning emphasizes a collaborative approach to learning and has been recognized for its effectiveness in the corporate learning technologies market. The company's goal is to facilitate continuous learning and development within organizations while ensuring high standards of data security and compliance with regulations like GDPR.
New York City, New YorkHeadquarters
2013Year Founded
$235.7MTotal Funding
LATE_VCCompany Stage
Cybersecurity, AI & Machine Learning, EducationIndustries
201-500Employees