Director of Operations
Offchain LabsSalary not specified
Full Time
Expert & Leadership (9+ years), Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Freelance MarketplaceIndustries
Requirements
- 10-15 years of experience in a marketplace, customer operations, or cash collection role
- 5+ years leading large (15+), multicultural teams
- Bachelor's degree in Finance or related field; MBA or CTP certification is a plus
- Deep understanding of the O2C cycle, marketplace environments, and PSPs
- Strong knowledge of complex sales processes for large international accounts
- Ability to inspire teams and articulate complex financial concepts clearly
- Exceptional problem-solving abilities with a strong eye for detail
- Thrives in a fast-paced, dynamic environment managing multiple priorities
Responsibilities
- Manage and grow the ClientOps teams by overseeing hiring, fostering professional development, training team leaders, and providing inspirational leadership
- Represent ClientOps in stakeholder meetings with Product & Tech, driving product improvements by ensuring the team's expertise is integrated into the development of all Order-to-Cash (O2C) systems
- Collaborate with key internal teams (including Sales, Customer Care, Financing, and Accounting) and clients to streamline processes, resolve exceptions, and enhance the overall customer journey
- Take full ownership of the Order-to-Cash (O2C) cycle, continuously seeking and implementing improvements from initial client setup through to final cash collection and bad debt recovery
- Actively support the team in daily collection activities while identifying and implementing process optimisations to improve efficiency and results
- Oversee the entire O2C cycle and manage a 22+ people team (including 4 team leaders), including efficient sales administration (billing operations, PO management) and cash allocation and collection
- Work closely with other department senior Managers (Sales, Product, Tech, Data, Customer Support) to meet the company's objectives
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Head of Client Operations role?
Candidates need 10-15 years in a marketplace, customer operations, or cash collection role, plus 5+ years leading large (15+), multicultural teams. A Bachelor's in Finance or related field is required, with MBA or CTP certification as a plus.
What is the team size for this position?
The role involves management of a 22+ people team, including 4 team leaders.
What is the company culture like at Malt?
Malt has a diverse team of 600 across 6 European countries, champions equality with 50% women on the Comex, and promotes inclusive growth with a mission to give everyone freedom to work differently.
What salary or compensation is offered for this role?
This information is not specified in the job description.
Is this role remote or office-based?
This information is not specified in the job description.
Malt
Connects businesses with freelance talent
About Malt
Malt connects businesses with freelancers, helping them find the right talent for their projects. The platform allows companies to browse and hire from a pool of over 700,000 freelancers across various fields. Businesses can post their project needs, and Malt matches them with suitable freelancers based on skills and experience. Unlike many competitors, Malt has expanded its services to include independent management consultants and interim executives through its acquisition of Comatch, offering a broader range of expertise. The goal of Malt is to empower individuals to take control of their careers while providing businesses with easy access to freelance talent.
Paris, FranceHeadquarters
2013Year Founded
$120.4MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Consulting, Social ImpactIndustries
1,001-5,000Employees
Benefits
Paid Vacation
Sabbatical Leave
Performance Bonus
Stock Options
Hybrid Work Options
Health Insurance
Risks
Integration challenges with Comatch may affect service quality.
Rapid expansion may strain resources and lead to operational inefficiencies.
Reliance on AXA for insurance services poses a risk if partnership terms change.
Differentiation
Malt connects freelancers and clients with an easy-to-use search engine.
Malt offers automatic insurance through AXA during project work.
Malt acquired Comatch to expand into management consulting and interim executive services.
Upsides
Malt serves over 700,000 freelancers and 70,000 clients across nine countries.
The acquisition of Comatch strengthens Malt's presence in the German market.
Malt raised €80 million to support its growth and expansion efforts.
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