Support Specialist
Grow TherapySalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, EdTech, TechnologyIndustries
Requirements
- Resourceful and attuned to detail
- Enjoys digging into complex and technical products
- Skilled at building strong relationships with customers and team members
- Capable of solving a wide variety of questions, bugs, and workflow needs
- Able to contribute 40 hours per week during business hours, Monday through Friday
- Willing to work occasional overtime as needed
- Available for onsite work
Responsibilities
- Provide payments, contracts, and general support to Handshake MOVE Fellows
- Report to the Senior Manager of Handshake AI Support
- Handle payment questions, disputes, and manage contracts (80% of time: resolving questions/disputes, updating contracts, reporting bugs, sharing feedback, general inquiries; up to 75-100 tickets per day)
- Deliver amazing email, Zoom, and/or phone support via email, internal ticketing systems, and other channels
- Work closely with Handshake AI Ops, Finance, Product, Engineering, Projects, and Fellow Experience (FEXP) teams
- Assist with general Handshake AI support and unblock users (10% on priority initiatives or improving business)
- Share trends and learnings with the Handshake AI Team
- Improve customer experience and team operations
- Act as an advocate for Fellows to enhance the Handshake AI experience
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this role remote or onsite?
The role is onsite.
What is the duration of this contract position?
This is a 6-month contract with the possibility of extension or conversion to a permanent role based on fit and company needs.
What skills are required for the Handshake AI Support Specialist role?
Key skills include being resourceful and attuned to detail, loving to dig into complex and technical products, building strong relationships with customers and team members, and solving a wide variety of questions, bugs, and workflow needs.
What teams will I work with in this role?
You will work closely with Handshake AI Ops, Finance, Product, Engineering, Projects, and Fellow Experience (FEXP) teams.
What makes a strong candidate for this support specialist position?
Strong candidates are resourceful, detail-oriented, enjoy working with complex technical products, excel at building relationships, and are skilled at solving diverse questions, bugs, and workflow issues.
Handshake
Connects students with job opportunities
About Handshake
Handshake connects college students with job and internship opportunities through its platform. It serves over 15 million students, 1,500 universities, and 900,000 employers, focusing on early career recruitment. The platform allows universities to provide students access to job listings, career fairs, and recruitment events, while employers can post job openings and manage recruitment processes. Handshake's user-friendly interface helps students organize their job search and offers insights like company reviews. The company prioritizes data privacy and security, ensuring compliance with regulations like FERPA. Handshake aims to bridge the gap between students and employers, facilitating early career opportunities.
San Francisco, CaliforniaHeadquarters
2014Year Founded
$422.2MTotal Funding
SERIES_FCompany Stage
Cybersecurity, EducationIndustries
501-1,000Employees
Benefits
💰Equity and ownership in a fast-growing company.
🍼16 Weeks of paid parental leave
💝Comprehensive medical, dental, and vision
💻Handshake offers $500/£360 home office stipend
📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend
🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
🏝PTO
Risks
Emerging competitors like Fizz target Handshake's demographic with financial products.
Intuit's collaboration may draw students away from Handshake.
AI-driven skills demand may reduce engagement with Handshake.
Differentiation
Handshake connects over 15 million students with 900,000 employers.
The platform offers a user-friendly interface for job and internship applications.
Handshake ensures data privacy, complying with regulations like FERPA.
Upsides
Handshake's new social media-like interface boosts user engagement.
Growing student loan repayment benefits attract more employers to Handshake.
Demand for skills-based workforce aligns with Handshake's mission.
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