Support Specialist
Grow TherapySalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, EdTech, TechnologyIndustries
Requirements
- Resourceful and attuned to detail
- Enjoys digging into complex and technical products
- Skilled at building strong relationships with customers and team members
- Capable of solving a wide variety of questions, bugs, and workflow needs
- Able to contribute 40 hours per week during business hours, Monday through Friday
- Willing to work occasional overtime as needed
- Available for onsite work
Responsibilities
- Provide payments, contracts, and general support to Handshake MOVE Fellows
- Report to the Senior Manager of Handshake AI Support
- Handle payment questions, disputes, and manage contracts (80% of time: resolving questions/disputes, updating contracts, reporting bugs, sharing feedback, general inquiries; up to 75-100 tickets per day)
- Deliver amazing email, Zoom, and/or phone support via email, internal ticketing systems, and other channels
- Work closely with Handshake AI Ops, Finance, Product, Engineering, Projects, and Fellow Experience (FEXP) teams
- Assist with general Handshake AI support and unblock users (10% on priority initiatives or improving business)
- Share trends and learnings with the Handshake AI Team
- Improve customer experience and team operations
- Act as an advocate for Fellows to enhance the Handshake AI experience
Skills
Payments Processing
Contract Management
Administrative Support
Fellow Coordination
Operations Support
Customer Service
Vendor Payments
Handshake
Connects students with job opportunities
About Handshake
Handshake connects college students with job and internship opportunities through its platform. It serves over 15 million students, 1,500 universities, and 900,000 employers, focusing on early career recruitment. The platform allows universities to provide students access to job listings, career fairs, and recruitment events, while employers can post job openings and manage recruitment processes. Handshake's user-friendly interface helps students organize their job search and offers insights like company reviews. The company prioritizes data privacy and security, ensuring compliance with regulations like FERPA. Handshake aims to bridge the gap between students and employers, facilitating early career opportunities.
San Francisco, CaliforniaHeadquarters
2014Year Founded
$422.2MTotal Funding
SERIES_FCompany Stage
Cybersecurity, EducationIndustries
501-1,000Employees
Benefits
💰Equity and ownership in a fast-growing company.
🍼16 Weeks of paid parental leave
💝Comprehensive medical, dental, and vision
💻Handshake offers $500/£360 home office stipend
📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend
🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
🏝PTO
Risks
Emerging competitors like Fizz target Handshake's demographic with financial products.
Intuit's collaboration may draw students away from Handshake.
AI-driven skills demand may reduce engagement with Handshake.
Differentiation
Handshake connects over 15 million students with 900,000 employers.
The platform offers a user-friendly interface for job and internship applications.
Handshake ensures data privacy, complying with regulations like FERPA.
Upsides
Handshake's new social media-like interface boosts user engagement.
Growing student loan repayment benefits attract more employers to Handshake.
Demand for skills-based workforce aligns with Handshake's mission.
Related Jobs
RemoteRemoteContract Support Specialist
GE HealthcareSalary not specified
RemoteCustomer Support Specialist
AffiniPaySalary not specified
Full Time
Mid-level (3 to 4 years)
RemoteSupport Operations Manager
BoulevardSalary not specified
RemoteCustomer Success Specialist
Propelus$60,000 - $70,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteDirector Product Management, AI Products
GE HealthcareSalary not specified
RemoteContracts Associate
ClairoSalary not specified
RemoteTechnical Support Engineer
Aera TechnologySalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteStaff Software Engineer - AI Workflow Development
Philo$60,000 - $90,000/year
- Internship
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteCustomer Service Representative
Beyond FinanceSalary not specified
- Full Time
- Entry Level & New Grad
RemoteAi Solution Engineer - (Technology Support)
PointClickCareSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteAI Solution Sales Specialist
Snowflake$172,800 - $192,000/year
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)