[Remote] Customer Support AI Solutions (Intern) at Juniper Square

United States

Juniper Square Logo
Not SpecifiedCompensation
InternshipExperience Level
InternshipJob Type
UnknownVisa
Fintech, Private Markets, Real Estate, Private Equity, Venture CapitalIndustries

Requirements

  • Enrolled in a Bachelor's or Master's degree program and graduating in Summer 2026 or recent graduate in 2025
  • Must be available to work 20 hours per week during the Spring 2026 semester (Jan 26th – May 15th)
  • Excellent verbal and written communication skills with a client-first, professional demeanor
  • Familiarity with LLMs (Gemini/GPT), and strong logical thinking for process mapping
  • Capable of managing both routine client tasks and an independent project simultaneously
  • Preferred Majors: Information Systems, Business Analytics, Operations Management, or a focus on Business/Product
  • Preferred: Experience with Prompt Engineering for LLMs (Gemini/GPT), specifically iterating on prompts to improve accuracy and consistency
  • Preferred Skills: Google Apps Script, Python, SQL, Google AI Studio, or Vertex AI Agent Builder

Responsibilities

  • Complete core support training, shadow senior team members, and receive mentorship throughout the program
  • Serve as the first point of contact for investor clients via phone and email
  • Independently handle routine client support tasks, ensuring high client satisfaction and resolving issues like portal login questions and tax document access
  • Identify, scope, develop, and deploy a high-value AI-powered solution to streamline a workflow or proactively address common issues faced by the Support Team
  • Collaborate with senior team members to collect input and amplify the project's success
  • Present the final project, documentation, and impact to department leadership

Skills

AI
Automation
Customer Support
Fintech
Private Markets

Juniper Square

Technology solutions for private investment partnerships

About Juniper Square

Juniper Square provides a comprehensive platform for managing private investment partnerships in sectors like commercial real estate, private equity, and venture capital. The platform supports all phases of the investment lifecycle, including fundraising, investor operations, and fund administration. It connects general partners (GPs) and limited partners (LPs), facilitating communication and collaboration throughout their investment journeys. By automating processes and making critical investment data easily accessible, Juniper Square helps reduce manual work and accelerates investment closings. Unlike its competitors, Juniper Square offers a universal system tailored specifically for private markets, accommodating firms of any size and complexity. The company's goal is to simplify and enhance the investment process, ensuring secure management and sharing of sensitive information.

San Francisco, CaliforniaHeadquarters
2014Year Founded
$234.4MTotal Funding
LATE_VCCompany Stage
Fintech, Financial ServicesIndustries
501-1,000Employees

Benefits

Competitive salary
Meaningful equity
Health, dental, & vision care
Unlimited vacation policy
Generous paid family leave, medical leave, & bereavement leave policies
401k retirement savings plan
Healthcare FSA & commuter benefits programs
Professional development stipend
Monthly work from home wellness stipend
Mental wellness coverage
Home office productivity allowance

Risks

Increased competition from emerging fintech startups could erode market share.
Integration of Forstone Luxembourg may disrupt existing workflows if mismanaged.
Rapid international expansion exposes Juniper Square to unfamiliar regulatory environments.

Differentiation

Juniper Square offers a universal system for private investment partnerships.
The platform provides a 360-degree view of investment data for stakeholders.
Juniper Square supports firms of all sizes, regardless of investment complexity.

Upsides

Acquisition of Forstone Luxembourg expands global fund administration capabilities.
Integration with AltExchange unlocks new alternative investment opportunities.
Surpassed $1 trillion in investor equity, showcasing rapid growth.

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