[Remote] Technical Support Specialist (Contract) at NerdWallet

Los Angeles, California, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Passion for providing exceptional user experiences
Enthusiasm for helping people and analytical problem-solving
Ability to clearly communicate complicated topics to people of all ages, backgrounds, and financial situations
Patience, empathy, and professionalism in all interactions
Ability to work in a dynamic and collaborative environment
Strong analytical skills
Ability to adapt to changing priorities and tasks
Ability to thrive in a collaborative environment
Reliable and able to balance dynamic tasks and projects autonomously

Responsibilities

Provide technical guidance and assistance to users through various communication channels
Offer timely, accurate, and outcome-driven solutions to user inquiries
Uphold defined Service Level Agreements (SLAs) by responding to user inquiries promptly and efficiently
Collaborate with other members of the User Operations team to rapidly identify and address escalated member issues
Convey user feedback and insights to internal teams for continuous improvement
Cultivate deep product expertise through regular, proactive consumption of new product documentation
Improve the efficacy of internal and external support content and AI tools
Track, analyze, and report data according to established parameters
Leverage data-driven insights to identify trends, pain points, and opportunities for enhancement in user support processes
Cultivate and maintain reciprocal feedback loops with cross-functional teams
Assist with miscellaneous project-based tasks that contribute to the overall improvement of user engagement

NerdWallet

Financial guidance platform for personal finance

About NerdWallet

NerdWallet helps individuals make informed financial decisions by providing resources and tools for comparing credit cards, mortgages, personal loans, and insurance. The platform is user-friendly, featuring calculators and educational content that simplify complex financial concepts. Unlike competitors, NerdWallet operates on an affiliate marketing model, allowing it to offer services for free while earning revenue through partnerships with financial institutions. The company's goal is to empower consumers to manage their finances better by providing clear and comprehensive information.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$67.1MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Health and wellness

Retirement support

True work-life balance

Career development

Employee resource groups

Employee engagement

Risks

Next Door Lending's past compliance issues pose potential regulatory risks for NerdWallet.

Affiliate marketing reliance may be threatened by shifts in financial institutions' budgets.

Intensifying competition in personal finance could erode NerdWallet's market share.

Differentiation

NerdWallet offers personalized, unbiased financial advice to empower consumer decision-making.

The platform integrates financial tools and expert content for comprehensive financial guidance.

NerdWallet's user-friendly design simplifies complex financial concepts for a broad audience.

Upsides

Growing demand for financial literacy tools boosts NerdWallet's user engagement.

Partnerships with fintech firms enhance NerdWallet's comprehensive financial solutions.

Rising interest in ethical investing aligns with NerdWallet's tailored advice offerings.

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