Guest Service Supervisor at Global Partners

Woodland, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills to establish connections with guests and associates
Confident and makes eye contact with guests
Reliable and accountable
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven ability to make decisions and work independently
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure they fulfill all job duties
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and manage cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest inquiries and concerns effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionCash HandlingPOS OperationsProblem-SolvingOrganizational SkillsStore MaintenanceCustomer InteractionEmployee Coaching

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include guest service skills for pleasant greetings, superior relationship-building, confident communication with eye contact, organizational skills, problem-solving, self-starter ability, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company focuses on delivering energy to communities for over 90 years, invests in the energy transition, supports local communities through charitable work, and provides opportunities for career growth while seeking passionate individuals.

What makes a strong candidate for this position?

A strong candidate demonstrates guest service skills, relationship-building, confident communication, organizational abilities, problem-solving, independence as a self-starter, and leadership to supervise and coach employees.