Guest Service Supervisor at Global Partners

Portland, Maine, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills to connect with guests and associates
Confident communication with eye contact
Trustworthy and responsible individual
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with decision-making abilities
Ability to direct others and prioritize tasks

Responsibilities

Oversee employees and ensure they fulfill all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and manage cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest inquiries and resolve any issues that may arise

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionCash HandlingPOS SystemsProblem SolvingOrganizational SkillsCommunicationRelationship Building

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this a remote position or does it require onsite work?

This is an onsite position.

What key skills are required for the Guest Service Supervisor role?

Required skills include guest service skills for pleasant greetings, superior relationship-building, confident communication, organizational skills, problem-solving, self-starter abilities, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company has over 90 years of history and is committed to innovation, the energy transition, and community support, seeking passionate leaders for exceptional guest experiences.

What makes a strong candidate for this Guest Service Supervisor role?

A strong candidate is a trustworthy, responsible self-starter with leadership skills, excellent organizational abilities, problem-solving techniques, and a passion for delivering outstanding guest service.