Guest Service Supervisor at Global Partners

Watertown, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Guest-focused mentality and exceptional guest service skills
Pleasant greeting and parting remarks to all guests
Confident demeanor with eye contact
Strong relationship-building skills
Trustworthy and responsible
Detail-oriented with excellent organizational skills
Ability to defuse issues using problem-solving techniques
Self-starter with decision-making ability
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they complete all assigned job duties
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes (deposit preparation, lottery, gift cards, and checks where applicable)
Replenish products to maintain in-stock conditions
Address guest inquiries and complaints

Skills

Key technologies and capabilities for this role

Customer ServiceEmployee SupervisionCash HandlingPOS SystemsProblem SolvingInventory ReplenishmentStore OperationsSafety ComplianceEmployee CoachingHousekeeping

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Required skills include a guest-focused mentality, exceptional guest service skills, strong relationship-building skills, detail-oriented organizational abilities, and problem-solving to defuse issues.

What is the company culture like at Global Partners LP?

The company emphasizes delivering energy to communities with over 90 years of history, investing in future initiatives like GlobalGLO and community support, and seeks passionate individuals for growth and innovation.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a guest-focused mentality, self-starter qualities with decision-making ability, leadership to direct and coach others, and trustworthiness with excellent organizational skills.