Guest Service Supervisor at Global Partners

Old Chatham, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills to connect with guests and associates
Confident and makes eye contact with guests
Ability to defuse issues using problem-solving techniques
Detail-oriented and possesses excellent organizational skills
Proven self-starter with demonstrated ability to make decisions
Reliable and responsible individual

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure products are replenished to maintain in-stock conditions
Ensure the 24/7 execution of all guest service programs and processes
Perform store housekeeping functions (cleaning, dusting, sweeping, mopping, emptying trash)

Skills

Key technologies and capabilities for this role

Guest ServiceEmployee SupervisionPerformance CoachingPoint of SaleCash ManagementInventory ManagementProblem-SolvingCustomer CommunicationOrganizational SkillsSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key required skills include guest service skills for pleasant greetings, superior relationship-building, confident communication with eye contact, problem-solving to defuse issues, organizational skills, being a self-starter, and trustworthiness.

What is the company culture like at Global Partners LP?

The company emphasizes creating positive guest experiences, exceptional service, and a welcoming environment, while investing in the energy transition and community initiatives with opportunities for career growth.

How can I stand out when applying for the Guest Service Supervisor position?

Highlight your demonstrated guest service skills, relationship-building abilities, problem-solving experience, organizational skills, and self-starter qualities, as these are key requirements for supervising employees and ensuring top-notch guest experiences.