Guest Service Supervisor at Global Partners

Fairfield, Connecticut, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Ability to provide pleasant greetings and parting remarks to all guests
Confident, makes eye contact, and possesses superior relationship-building skills
Demonstrates trustworthiness and responsibility
Detail-oriented and possesses excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven ability to make decisions and work independently
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

LeadershipEmployee SupervisionGuest ServiceCommunicationProblem-SolvingOrganizational SkillsPOS SystemsEmployee Coaching

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include a guest service mindset with genuine love for taking care of guests, superior communication and relationship-building skills, leadership skills to direct others, problem-solving abilities, and excellent organizational skills.

What is the company culture like at Global Partners LP?

The company emphasizes maintaining a positive and engaging environment for guests, is committed to investing in the future with initiatives like GlobalGLO, and supports local communities, seeking passionate individuals with innovative ideas.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a genuine guest service mindset, superior communication and leadership skills, trustworthiness, problem-solving abilities, and the capacity to work independently as a self-starter.