Guest Service Supervisor at Global Partners

Keene, New Hampshire, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and build rapport
Confident communication with eye contact
Superior relationship-building skills
Reliable and accountable
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Demonstrated ability to make decisions and take initiative
Ability to direct others and prioritize tasks

Responsibilities

Oversee employee performance and ensure they fulfill all job duties
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Maintain adherence to safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the execution of all guest service programs and processes, 24/7
Replenish products to maintain in-stock conditions
Address guest concerns and resolve issues effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipCommunicationTeam SupervisionEmployee CoachingProblem SolvingOrganizational SkillsPOS Systems

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key required skills include guest service skills for building rapport, confident communication, leadership skills to direct others, problem-solving to resolve issues, and organizational skills.

What is the company culture like at Global Partners LP?

The company emphasizes innovation, the energy transition (GlobalGLO), supporting local communities, and providing opportunities for career advancement in a positive and efficient store environment.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate guest service skills to build rapport, leadership to supervise and coach employees, problem-solving for issue resolution, and self-starter qualities with trustworthiness and organizational skills.