Guest Service Supervisor at Global Partners

Oxford, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide exceptional guest service, including pleasant greetings and parting remarks
Superior relationship-building skills to connect with guests and associates
Confident communication with eye contact
Reliable and accountable (trustworthiness & responsibility)
Detail-oriented and excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven self-starter with decision-making abilities
Ability to direct others and prioritize tasks (leadership)

Responsibilities

Supervise employees, ensuring they perform all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the 24/7 execution of all guest service programs and processes
Replenish products to maintain in-stock conditions
Address guest concerns and issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionCash ManagementPOS OperationsProblem SolvingOrganizational SkillsCommunicationStore MaintenanceSafety Compliance

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What is the salary for the Guest Service Supervisor role?

This information is not specified in the job description.

What key skills are required for this role?

Required skills include guest service skills with pleasant greetings, superior relationship-building, confident communication, organizational skills, problem-solving, self-starter abilities, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company maintains a positive and productive environment for guests and employees, with a commitment to innovation, community support, and the energy transition, backed by over 90 years of history.

How do I apply for this position?

Apply directly through the Global Partners LP website or other designated channels.