Guest Service Supervisor at Global Partners

Hamden, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills and the ability to establish connections with guests and associates
Confident and makes eye contact with guests
A trustworthy and responsible individual
Excellent organizational skills and a detail-oriented approach
Ability to defuse issues using problem-solving techniques
A proven self-starter with the ability to make decisions
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

LeadershipEmployee SupervisionGuest ServiceProblem-SolvingPoint of Sale OperationsCash HandlingStore MaintenanceCoachingCommunicationOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key required skills include guest service skills for pleasant greetings, superior relationship-building, confident communication with eye contact, leadership to direct others, and problem-solving to defuse issues.

What is the company culture like at Global Partners LP?

The company has a rich history of over 90 years and is committed to innovation, the energy transition, and supporting communities, while seeking passionate individuals to drive exceptional guest experiences.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate is a trustworthy, detail-oriented self-starter with leadership abilities, excellent organizational skills, and a proven track record in guest service, relationship building, and problem-solving.