Guest Service Supervisor at Global Partners

Plainville, Connecticut, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Guest come first mentality
Exceptional guest service skills
Pleasant greeting and parting remarks
Confident and makes eye contact with guests
Superior relationship building skills
Trustworthy and responsible
Detail-oriented
Excellent organizational skills
Problem-solving techniques
Self-starter
Ability to make decisions
Directs others
Prioritizes tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management
Coach employees with constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale pursuant to corporate standards; maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes (deposit preparation, lottery, gift cards, and checks where applicable)
Always replenishes products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Customer ServiceGuest ExperienceEmployee SupervisionTask PrioritizationProblem SolvingDecision MakingRelationship BuildingOrganizational Skills

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include exceptional guest service skills, superior relationship building skills, excellent organizational skills, problem-solving techniques, and the ability to direct others and prioritize tasks.

What is the company culture like at Global Partners LP?

Global Partners LP emphasizes a family-oriented environment, putting guests first, embracing innovation for the future, and supporting communities through charitable work while delivering value daily.

What makes a strong candidate for the Guest Service Supervisor position?

A strong candidate has a guest-first mentality, is a self-starter with decision-making abilities, detail-oriented, trustworthy, and skilled at supervising and coaching employees.