Guest Service Supervisor at Global Partners

Pittsfield, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and maintain a guest-focused mentality
Superior relationship-building skills and the ability to connect with guests and associates
Confident communication style with excellent eye contact
Ability to defuse issues using effective problem-solving techniques
Proven ability to direct others and prioritize tasks
Detail-oriented and possessing excellent organizational skills
Trustworthy and responsible demeanor
Ability to work independently and make decisions

Responsibilities

Oversee employee performance and ensure they fulfill all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the execution of all guest service programs and processes, 24/7
Replenish products to maintain in-stock conditions
Address guest concerns and resolve issues effectively

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionProblem SolvingCommunicationOrganizational SkillsPOS OperationsRelationship BuildingCoachingSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include guest service skills for pleasant interactions, superior relationship-building, confident communication, problem-solving, leadership to direct others, and organizational skills.

What is the company culture like at Global Partners LP?

The company has over 90 years of history delivering energy to communities, with a commitment to innovation, the energy transition, and community support, seeking motivated leaders for exceptional guest experiences.

How should I apply for the Guest Service Supervisor position?

Interested candidates should contact Global Partners LP directly to inquire about open positions and application procedures, as a specific application process is not provided.