Guest Service Supervisor at Global Partners

Pittsfield, Massachusetts, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Demonstrated ability to provide pleasant greetings and parting remarks, establish connections with guests, and maintain a guest-focused mentality
Superior relationship-building skills and the ability to connect with guests and associates
Confident communication style with excellent eye contact
Ability to defuse issues using effective problem-solving techniques
Proven ability to direct others and prioritize tasks
Detail-oriented and possessing excellent organizational skills
Trustworthy and responsible demeanor
Ability to work independently and make decisions

Oversee employee performance and ensure they fulfill all job duties as directed by management
Provide constructive feedback to employees to improve performance
Greet guests and create an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Maintain proper cash levels and handle cash processes (deposits, lottery, gift cards, checks)
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash)
Ensure the execution of all guest service programs and processes, 24/7
Replenish products to maintain in-stock conditions
Address guest concerns and resolve issues effectively