Guest Service Supervisor at Global Partners

Winsted, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Genuine love for taking care of guests and demonstrating pride in work
Pleasant greetings and parting remarks to all guests. Confident demeanor and eye contact
Superior relationship-building skills to connect with guests and associates
Reliable and accountable
Excellent organizational skills
Ability to defuse issues using problem-solving techniques
Demonstrated ability to make decisions and take initiative
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees, ensuring they perform all job duties implemented by management. Provide constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards, maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Customer ServiceTeam SupervisionLeadershipProblem SolvingPOS OperationsCash HandlingStore MaintenanceSafety Compliance

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key skills include guest service focus with a genuine love for taking care of guests, superior relationship-building skills, leadership ability to direct others and prioritize tasks, problem-solving to defuse issues, and being detail-oriented with excellent organizational skills.

What is the company culture like at Global Partners LP?

The company values community engagement and innovation, with a long history of delivering energy to communities and commitment to investing in the future through initiatives like GlobalGLO and supporting local communities.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a genuine love for guest service, superior relationship-building and leadership skills, reliability, problem-solving abilities, and a self-starter mindset with initiative.