Guest Service Supervisor at Global Partners

Bridgeport, Connecticut, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to all guests
Superior relationship-building skills and the ability to establish connections with guests and associates
Confident demeanor with good eye contact
Reliable and accountable
Detail-oriented and possessing excellent organizational skills
Ability to defuse issues using problem-solving techniques
Proven ability to make decisions and work independently
Ability to direct others and prioritize tasks

Responsibilities

Supervise employees to ensure they are performing all job duties as implemented by management
Provide constructive feedback to employees to improve performance
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies, procedures, and practices
Operate the point of sale system according to corporate standards and maintain proper cash levels
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks where applicable
Replenish products to maintain in-stock conditions
Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee SupervisionEmployee CoachingProblem-SolvingOrganizational SkillsCommunicationRelationship BuildingPoint of Sale Operations

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Guest Service Supervisor role?

Key skills include guest service skills for pleasant greetings, superior relationship-building, confident communication with good eye contact, organizational skills, problem-solving, self-starter ability, and leadership to direct others.

What is the company culture like at Global Partners LP?

The company values innovation, sustainability, and community support, with a long history of over 90 years delivering energy to communities and providing opportunities for career growth.

What makes a strong candidate for this Guest Service Supervisor position?

Strong candidates demonstrate guest service skills, relationship-building, confident communication, trustworthiness, organizational skills, problem-solving, self-starter qualities, and leadership abilities.