Guest Service Supervisor at Global Partners

Billerica, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Demonstrated ability to provide pleasant greetings and parting remarks to guests
Superior relationship-building skills to connect with guests and associates
Confident and makes eye contact with guests
Reliable and detail-oriented
Ability to defuse issues using problem-solving techniques
Proven ability to make decisions and prioritize tasks
Ability to direct others

Responsibilities

Ensure employees perform all job duties and provide constructive feedback
Greet guests and provide an enjoyable shopping experience
Adhere to established safety, security, quality, and store operations policies
Operate the point of sale system according to corporate standards
Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Ensure the 24/7 execution of all guest service programs and processes
Responsible for all cash processes, including deposit preparation, lottery, gift cards, and checks
Replenish products to ensure in-stock conditions
Address guest concerns effectively

Skills

Key technologies and capabilities for this role

Customer ServiceLeadershipEmployee SupervisionProblem SolvingCash ManagementPOS SystemsStore MaintenanceSafety ComplianceGuest Relations

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key requirements include guest service skills for pleasant greetings, superior relationship-building, confident communication with eye contact, problem-solving to defuse issues, self-starter abilities, and leadership to direct others.

What is the company culture like at Global Partners LP?

Global Partners LP emphasizes delivering energy to communities, investing in the future with initiatives like GlobalGLO, supporting communities, and providing opportunities for career growth while seeking passionate individuals with great ideas.

How can I stand out when applying for the Guest Service Supervisor position?

Highlight demonstrated guest service skills, relationship-building abilities, leadership experience, problem-solving, and self-starter qualities, as these are key requirements for supervising employees and ensuring top-notch guest experiences.