Guest Service Supervisor at Global Partners

Guilford, Connecticut, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, EnergyIndustries

Requirements

Guest-Focused Mentality: Genuine love for taking care of guests and demonstrating pride in work
Excellent Guest Service Skills: Providing pleasant greetings and parting remarks to all guests
Relationship Building: Superior ability to establish connections with guests and associates
Trustworthiness & Responsibility: Demonstrating reliability and accountability
Detail-Oriented & Organized: Possessing strong organizational skills and attention to detail
Problem-Solving: Ability to defuse issues using effective problem-solving techniques
Self-Starter: Demonstrated ability to make decisions and take initiative
Leadership Skills: Ability to direct others and prioritize tasks

Responsibilities

Supervise Employees: Ensure employees perform all job duties as directed by management
Employee Coaching: Provide constructive feedback to employees to improve performance
Guest Interaction: Greet guests and provide an enjoyable shopping experience
Policy Adherence: Adhere to established safety, security, quality, and store operations policies
Point of Sale Operations: Operate the point of sale system according to corporate standards, maintain proper cash levels
Store Maintenance: Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash, etc.)
Guest Service Programs: Ensure the 24/7 execution of all guest service programs and processes
Cash Processing: Handle all cash processes, including deposit preparation, lottery, gift cards, and checks
Inventory Management: Replenish products to maintain in-stock conditions
Guest Inquiries & Complaints: Address inquiries and complaints from guests

Skills

Key technologies and capabilities for this role

Guest ServiceLeadershipEmployee CoachingProblem SolvingPoint of Sale OperationsTeam SupervisionStore OperationsSafety ComplianceCustomer InteractionOrganization

Questions & Answers

Common questions about this position

What is the salary for the Guest Service Supervisor position?

This information is not specified in the job description.

Is this Guest Service Supervisor role remote or onsite?

The position is onsite.

What skills are required for the Guest Service Supervisor role?

Key required skills include a guest-focused mentality, excellent guest service skills, relationship building, leadership skills, problem-solving, and being detail-oriented and organized.

What is the company culture like at Global Partners LP?

The company emphasizes innovation, investing in the energy transition, supporting local communities, and providing opportunities for career growth, with a focus on delivering top-notch guest experiences.

What makes a strong candidate for the Guest Service Supervisor position?

Strong candidates demonstrate a genuine guest-focused mentality, leadership skills, problem-solving abilities, trustworthiness, and a self-starter attitude with excellent organizational skills.