Growth Manager at Dialpad

San Ramon, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer CommunicationsIndustries

Requirements

5+ years of experience in growth or product-led growth roles
Strong understanding of user analytics, experimentation, and growth metrics
Expert knowledge of digital marketing performance principles and analytics tools
Proven ability to work cross-functionally with global and virtual teams
Exceptional analytical and problem-solving skills, with a data-driven mindset
Ability to build strong relationships with both technical and business stakeholders
Deep understanding of growth loops, virality, and user engagement drivers
Resourceful, strategic, and comfortable operating in a high-expectation, fast-moving environment
Coding experience (bonus)

Responsibilities

Own growth performance across the entire self-service funnel, from acquisition through activation and retention
Forecast and report on growth performance, providing dashboards and insights that drive data-informed decisions
Build and execute growth strategies that drive user adoption, onboarding success, and long-term engagement, impacting cross-sell and upsell
Identify, prioritize, and deliver high-impact growth initiatives based on revenue potential and speed to impact
Partner with product, data, and marketing teams to understand churn trends and develop strategies to reduce it
Lead end-to-end retention campaigns, collaborating with product, content, and marketing teams to optimize results
Continuously test, measure, and iterate on onboarding flows and customer touchpoints to accelerate time-to-value
Collaborate cross-functionally with marketing, PR, and content to maximize growth opportunities across all levers
Communicate effectively across teams and senior leadership, translating data and insights into clear, actionable recommendations

Skills

Growth Hacking

Acquisition

Activation

Retention

Data Analysis

A/B Testing

Customer Onboarding

Funnel Optimization

Cross-functional Collaboration

Forecasting

SQL

Analytics

Dialpad

AI platform for customer engagement and collaboration

About Dialpad

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

San Ramon, CaliforniaHeadquarters

2011Year Founded

$437.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Risks

Emerging AI-driven platforms could erode Dialpad's market share.

Integration challenges from Surfboard acquisition may disrupt operations.

Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

Differentiation

Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.

Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.

Dialpad's continuous innovation and fast feature releases set it apart from competitors.

Upsides

Dialpad's acquisition of Surfboard enhances its workforce management capabilities.

Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.

Launch of business-specific AI models provides a competitive edge in sales conversations.

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