GN - SONG - Service - Microsoft CRM - Senior Manager at Accenture

Gurugram, Haryana, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consulting, Information TechnologyIndustries

Requirements

Must-have skill: Microsoft Dynamics 365 Customer Relationship Management (CRM)
Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills
Relevant experience in the required domain
Strong analytical, problem-solving, and communication skills
Ability to work in a fast-paced, dynamic environment
5-6 years of expertise in MS Dynamics CRM 365 Customer Service, Marketing
Extensive Microsoft D365 Customer Service, Marketing & Sales Implementation experience across lifecycle with multiple geographies
Thorough knowledge & hands-on experience of MS Dynamics Customer Service, Marketing and Sales modules as well as Power Platform expertise
Deploy understanding of detailed MS Dynamics CRM configuration, customization, and MS Dynamics 365 CRM architecture & landscape

Responsibilities

Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance
Serve as CRM solution consultant and if required, perform hands-on delivery of customer interaction solution (Microsoft Dynamics 365 Customer Service, Marketing & Sales modules)
Collaborate with stakeholders to understand their business needs and objectives. Elicit, document, and analyze business requirements and processes (Requirements Gathering)
Create detailed process maps and workflows to illustrate current and future state processes. Identify bottlenecks and areas for optimization. Prepare clear and concise documentation, including business requirements documents, use cases, and user stories (Process Mapping)
Work with cross-functional teams to design and propose solutions, including software enhancements, process improvements, and organizational changes (Solution Design)
Analyze and redesign business processes to maximize efficiency and effectiveness. Recommend and implement improvements in collaboration with client teams (Process Optimization)
Work with the client and implementation team to conduct design sessions, requirement gathering sessions, drive backlog grooming sessions, create user stories and acceptance criteria, give regular working demos to all stakeholders during sprint reviews, functional testing, solution design and implementation activities
Be a member and/or lead the project delivery workstream across phases
Provide best practices direction and implement approach based on MS Dynamics 365 CRM standards
Develop innovative, fact-based, and achievable strategies and operating models after evaluation of multiple strategic options
Develop knowledge of prevailing trends, financials, and operating drivers across multiple industry segments
Participate in pre-sales activities including response to RFPs, creating ‘Proof of Concept (POC)’, creating effective presentations, demonstrating solutions during client orals, effort, and cost estimation process
Participate in practice-specific initiatives including creating ‘Point of View’, creating reusable assets on industry wise Sales Life cycle, performing analysis on industry research and market trends and bringing in innovative solutions
Participate in growing the MS Dynamics practice

Skills

Microsoft Dynamics 365 CRM

Dynamics 365 Customer Service

Dynamics 365 Marketing

Dynamics 365 Sales

CRM Configuration

CRM Customization

Process Mapping

Requirements Gathering

Solution Design

Process Optimization

Design Thinking

Stakeholder Management

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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