Global Telephony Engineer at Tala

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

3+ years of experience in managing and maintaining complex telephony systems, specifically in a call center environment
Deep understanding of VoIP technologies, including SIP, GSM, and RTP
Extensive experience with Asterisk PBX administration, including dial plan development and troubleshooting
Experience with dialer platforms e.g., Five9, Genesys is highly desirable
Strong troubleshooting and problem-solving skills
Vendor negotiation and management
End-user IT helpdesk management

Responsibilities

Dialer System Management: Collaborate with the Shared Services team globally to oversee the administration, maintenance, and optimization of Five9 dialer platform(s). This includes user management, campaign configuration, performance monitoring, and troubleshooting
SIP Trunk Management: Manage and maintain SIP trunking infrastructure globally, ensuring call quality, capacity, and cost-effectiveness. Negotiate with SIP providers and optimize routing strategies
Asterisk Server Administration: Administer and maintain Asterisk-based PBX systems globally, including configuration, upgrades, security patching, and troubleshooting. Develop and maintain custom dial plans and integrations
GSM Gateway Management: Manage and maintain GSM gateway infrastructure primarily in the Philippines, ensuring reliable connectivity for mobile calls. Troubleshoot connectivity issues and optimize routing for cost efficiency
Global Telephony Support: Provide Tier 2/3 support for all telephony-related issues globally, working closely with Shared Services and other teams to resolve problems quickly and efficiently
Monitoring and Performance Optimization: Proactively monitor the performance of all telephony systems globally, identify potential issues, and implement solutions to ensure high availability and call quality. Develop and maintain monitoring dashboards and alerts

Skills

VoIP

Asterisk

PBX

Five9

call recording

unified communications

Tala

Digital wallet and lending platform for underserved

About Tala

Tala operates as a digital wallet and lending platform that focuses on providing financial services to individuals who are often overlooked by traditional banks. The platform uses artificial intelligence and machine learning to create a personalized financial experience for its users. Customers can access instant credit, transfer money easily, and pay bills all through a single app. Tala's unique data tools allow it to serve a diverse range of customers, including those without access to conventional banking. The company generates revenue through interest and fees on the credit it offers, as well as transaction fees for money transfers and bill payments. Operating in multiple countries across three continents, Tala adapts its services to different markets while aiming to enhance the financial well-being of its users by providing tailored credit lines and financial advice.

Santa Monica, CaliforniaHeadquarters

2011Year Founded

$341.1MTotal Funding

DEBTCompany Stage

Fintech, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Risks

Increased competition from Stripe in crypto payments could challenge Tala's market position.

Keytom's launch may attract Tala's crypto-interested customer base, reducing market share.

Apple's NFC chip decision could lead to more competition in the digital wallet space.

Differentiation

Tala uses AI to offer personalized financial experiences to underserved individuals.

The company provides instant credit and expansive bill payment options via a single app.

Tala's proprietary data tools enable services for those without traditional banking access.

Upsides

Integration of stablecoin payments could enhance Tala's transaction speed and cost-effectiveness.

Apple's NFC chip opening may allow Tala to offer more seamless payment options.

Equifax's AI advancements highlight potential for Tala to improve its credit scoring systems.

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