Global Program Manager at Welocalize

Houston, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Translation & LocalizationIndustries

Requirements

Develop and maintain a long-term strategic customer relationship
Leverage subject matter expertise and service capabilities to create value-based solutions
Serve as a customer advocate for internal and external stakeholders
Drive growth and lifetime value through the Strategic Account Management Framework
Develop operational strategy
Lead multiple squads
Execute operational strategy for an enterprise portfolio
Create high performance service delivery teams with performance aligned and measured to assigned Objectives and Key Results (OKR’s)
Optimize team performance and provide coaching and mentoring to Squad Leadership
Increase proficiency in all required competencies to meet and exceed financial performance targets of portfolio
Manage opportunities, cross solutions and pipelines
Analyze account potential in Salesforce for centralized tracking and reporting
Develop and maintain a rolling 12-month bookings forecast in SFDCAchieve existing and add-on bookings quota for assigned customers/squads
Manage contract (re)negotiation (MSAs, SOWs, etc.)
Ensure contracts are in place, stored centrally and flag when renewals are approaching
Engage with the team to manage overdue collections and address DSO
Achieve customer satisfaction and achieve customer growth and financial targets
Team (employee) satisfaction and achieve team attrition targets
Achieve all assigned Objectives & Key Results (OKRs) and contribute cross functionally to other corporate OKR’s
Utilize business intelligence to monitor squad group and squad team performance and direct squad leaders to improve performance with regular cadence
Implement measurable operational efficiencies to correct or improve revenue performance and cost targets
Mentor and train teams on performance management and BI adoption
Champion Change Management initiatives to ensure a culture of continuous improvement is embedded into the Squad Groups across the organization
Sponsor ESAT improvement plans driving greater engagement
Motivate team members while supporting their growth and development through coaching and mentoring

Responsibilities

Develop and sustain a long-term strategic customer relationship

Skills

Program Management

Strategic Account Management

Operational Strategy

Agile Framework

Stakeholder Management

Relationship Management

Coaching

Mentoring

Welocalize

Provides AI-driven content localization services

About Welocalize

Welocalize assists businesses in enhancing customer engagement by providing localized content that meets the cultural and linguistic needs of different regions. Their AI-enabled Service Delivery Platform, OPAL, streamlines the translation and approval processes, allowing companies to reduce costs and improve efficiency. Unlike competitors, Welocalize leverages AI and automation to deliver services more effectively, resulting in better business outcomes for clients. The company's goal is to empower businesses to connect with international customers through advanced localization solutions.

New York City, New YorkHeadquarters

1997Year Founded

$33.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Telemedicine Benefit

Paid Sick Time

Paid Holidays

Employee Assistance Program

Mileage Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Voluntary Life Insurance

401(k) Retirement Plan

Risks

Competition from AI-driven tools like DeepL and Google Translate threatens market share.

Rapid AI advancements may commoditize basic translation services, pressuring differentiation.

Economic uncertainties in key industries could reduce spending on localization services.

Differentiation

Welocalize's OPAL platform uses AI to streamline translation and content adaptation processes.

The company offers specialized linguistic validation services for clinical trials and healthcare.

Welocalize's TranslationRater™ plugin for ChatGPT enhances translation quality assessment capabilities.

Upsides

Growing demand for AI-driven localization boosts Welocalize's market opportunities.

Rising interest in multilingual e-learning aligns with Welocalize's expertise.

Healthcare sector's AI integration offers new service expansion opportunities for Welocalize.

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