[Remote] Global Relationship Director - BioPharma Accounts at Thermo Fisher Scientific

Pennsylvania, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor's degree in a relevant field
Master's degree or other advanced degree preferred
Eight to ten years of account management or business development experience in a pharmaceutical, health care or related field
Clinical supplies/materials operations or clinical drug development experience (CMO) highly preferred
Equivalent, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role
Proven track record to lead and influence cross-functional teams without direct management responsibility, fostering collaboration and driving results
Experience negotiating complex customer contracts
Business/financial competence; previous P&L experience preferred
Previous senior management experience and/or expertise in 2-3 key functional areas (finance, operations, sales, marketing, etc.) desired
Consistent record leading and growing profitability on large customer accounts
Ability and willingness to travel up to 50% (domestic and international)

Responsibilities

Takes full ownership of customer relationships (at different levels) for specific high-revenue, multinational customers
Develops strategies to increase customer revenue, expand service offerings, and improve profitability
Partners with a team across various functions (Project Management, Finance, Quality, IT, ) to deliver outstanding global service to customers
Communicates with CTD and Thermo Fisher executives on behalf of customers when vital
Functions as a trusted executive advisor for strategic customer conversations
Develops and promotes new services to meet customers' current and future needs, rapidly growing the range of global service offerings within the Clinical Services Division
Guides the placement of work at CTD sites, thus, making the appropriate technology, region, or capacity decision in the best interest of the sponsor study
Listens to customer feedback and communicates it to the CTD organization
Guides and mentors team members to exceed customer expectations, resolve issues, and strengthen relationships and proposes improvements to the overall customer service experience
Handles customer expectations and provides clear, ongoing communication and service updates (face-to-face communication, quarterly customer updates, weekly and monthly virtual updates)
Clearly communicates value of services to customers
Ensures quality and delivery levels support customer expectations
Ensures key partners are advised of all customer relationship issues, needs and developments
Prioritizes regular quality or service delivery review meetings that ensure operational performance standards are achieved

Skills

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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