Veeva Systems

Global Program Manager - Software Delivery

Madison, Wisconsin, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Enterprise SoftwareIndustries

Requirements

Candidates should possess 12+ years of experience in large-scale program management with software delivery, specifically within the Life Sciences or Healthcare sectors. They must have in-depth experience working with executives at customer sites to lead strategic engagements, a track record of successfully leading diverse global teams to deliver complex technology implementations resulting in measurable business outcomes, and experience in technology strategy and roadmap development for large pharmaceutical customers.

Responsibilities

The Global Program Manager will be accountable for Service Delivery for Quality Vault implementations, ensuring the customer’s success on Veeva’s applications. They will collaborate with various Veeva teams, including Sales, Strategy, Product Management, and Customer Success, to maintain alignment and inform stakeholders of program milestones. The role involves developing strategic relationships with the customer’s IT and business executives, defining deployment and governance roadmaps, and leading services contract negotiations. Furthermore, the Program Manager will oversee the execution of implementation projects by the Professional Services team, act as the first line of defense for escalations, and ensure a smooth transition to post-deployment application management teams.

Skills

Program Management
Software Delivery
Life Sciences
Healthcare
Strategic Engagement
Team Leadership
Project Execution
Escalation Management
Deployment
Governance
Roadmap Development
Contract Negotiation

Veeva Systems

Quality and regulatory software solutions provider

About Veeva Systems

Veeva Systems offers software solutions for quality, regulatory, and advertising claims management, focusing on consumer products and chemical companies. Their cloud-based platform provides visibility and traceability throughout the product journey, ensuring compliance with regulations and accelerating time-to-market. Unlike competitors, Veeva has specialized expertise in both the Life Sciences and Chemical sectors, allowing them to effectively address industry-specific challenges. The company's goal is to help clients efficiently bring safe and compliant products to market.

Key Metrics

Pleasanton, CaliforniaHeadquarters
2007Year Founded
$6.8MTotal Funding
IPOCompany Stage
Enterprise Software, Healthcare, Consumer GoodsIndustries
5,001-10,000Employees

Benefits

Parental leave
PTO
Free food
Health, dental, & vision insurance
Gym membership reimbursement

Risks

Manual processes in medtech content management risk compliance issues and market delays.
GenAI features in Vault CRM may face data privacy and security challenges.
Rapid product expansion could lead to integration challenges and customer dissatisfaction.

Differentiation

Veeva Systems specializes in cloud-based software for the life sciences industry.
The company offers a subscription-based model ensuring continuous updates and improvements.
Veeva's Vault CRM Suite connects sales, marketing, and medical for customer-centric engagement.

Upsides

Veeva Compass Patient platform supports patient journey analysis and market sizing.
GenAI features in Vault CRM enhance field productivity with contextual task automation.
Veeva's digital HACCP solution improves safety and efficiency in compliance processes.

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