Program Manager

Company Information

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose. Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Position Overview

• Location Type:
• Job Type: Full-Time
• Salary:

Position Summary: Reporting to the Director of Strategic Portfolio Management, the Program Manager will be responsible for managing and executing a portfolio of projects deemed as strategic for the enterprise. This is a critical role that focuses on the execution of strategy in partnership with Product, Marketing, Sales, Legal, Professional Services, Customer Success, Finance and other cross-functional stakeholders. The Program Manager will work independently or with other project managers to manage and mitigate risks on the assigned portfolio. This role provides hands-on guidance to project team members to deliver on the objectives of the assigned program.

To accomplish all of this, you will need to use your SaaS technology, implementation, project/program management experience, and business acumen to build effective cross-functional partnerships, influence the business, and use organizational skills to navigate ambiguity. You will work in conjunction with technology, business Leaders and cross functional teams to successfully launch projects. This is a highly visible role interfacing with all levels of stakeholders across the business.

Key Responsibilities

• Provide program leadership and oversight on strategic initiatives ensuring successful delivery
• Partner with responsible working group members to define objectives of the program and align them across projects in the program
• See the 'big picture' and ensure that execution aligns with the defined strategy
• Has a good handle on the program priorities and escalates to responsible working group members in case of discrepancies
• Partner with director of portfolio management, accountable program owners, program managers, project managers to optimize resource capacity and manage interdependencies across projects in the program
• From an enablement standpoint, promote the efficient completion of projects and other activities within the program as planned, while simultaneously enabling the adjustment of the strategy, plans or components when it improves delivery of the program’s intended benefits
• Periodically report on program performance metrics as directed by the director of strategic portfolio management
• Support director of strategic portfolio management and responsible working group members to build the content for discussions at the steering committee level to steer the program in the right direction
• Collect requirements, formulate business cases, and assist with prioritization and feedback collection
• Assist with project scoping beginning from ideation to execution
• Manage risks, communicate project updates