Global Account Manager (GAM)

Position Overview

Platform Science is a leading innovator in transportation and logistics technology, empowering enterprises with a connected vehicle platform. We are seeking a highly motivated and experienced Global Account Manager (GAM) to manage and service the current portfolio of global accounts. This portfolio currently generates between $10-$15 million in annual revenue, and a primary objective for this role is to service, advise, and manage named accounts from this established client base.

In addition, as the market and technology changes, the GAM will be called upon to advise and educate their portfolio members on how Platform Science can assist them in the dynamic and changing connected vehicle environment.

This is a critical, high-visibility role where you will serve as the primary strategic partner for some of Platform Science’s currently existing customers. You will be responsible for deeply understanding their business objectives, ensuring their success with our solutions, and reporting their requirements and needs to Platform Science so that Platform Science can properly service and retain their business. This position demands strong strategic thinking, exceptional relationship-building skills with executive stakeholders, creativity in expanding and deepening account relationships, and an understanding of the complex technology environment.

Who We Are

At Platform Science, we’re working to connect everything that moves. Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation. We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

Essential Responsibilities

The Global Account Manager will be responsible for a comprehensive range of activities aimed at fostering deep client partnerships and achieving ambitious growth targets:

Strategic Account Leadership & Planning

• Develop, implement, and iterate on comprehensive strategic account plans for each assigned global account.
• Conduct thorough analysis of client needs, industry trends, and the competitive landscape to proactively identify and pursue improvements in the Platform Science/Customer relationship.

Executive Relationship Management

• Cultivate and maintain strong, influential, and enduring relationships with C-suite executives and key senior decision-makers within client organizations.
• Act as the primary senior liaison and trusted advisor for these global accounts, ensuring exceptional client satisfaction and fostering long-term loyalty.

Commercial Management & Negotiation

• Own and drive all aspects of contract renewals, mobilizing any and all resources across the organization to achieve this, and ensuring terms that are both profitable for Platform Science and beneficial for long-term client partnerships.

Internal Collaboration & Leadership

• Effectively lead and coordinate virtual, cross-functional global teams—including product specialists, service delivery, and marketing—to ensure cohesive account strategy execution and the delivery of superior client value.
• Serve as a critical voice of the customer, communicating client needs and market feedback to internal product, engineering, and leadership teams to help shape Platform Science’s customer interaction, offerings, and strategy.

Forecasting, Reporting & Risk Management

• Provide accurate and timely revenue forecasts.
• Maintain a robust sales pipeline.
• Deliver... (content truncated)

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