Gestionnaire Support Client et Administration / Customer Support and Administration Assistant at Danaher Corporation

Villepinte, Ile-de-France, France

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Diagnostics, Healthcare, Medical DevicesIndustries

Requirements

High school diploma or equivalent
Excellent verbal and written communication skills to interact effectively with customers, technicians, and internal staff
Strong focus on providing high-quality customer service and resolving issues courteously and efficiently
Fluent in French and English

Responsibilities

Managing service schedules and billings
Coordinating with technicians and customers
Maintaining accurate service records
Processing service-related documentation
Providing administrative support to the service team, including managing emails, phone calls, quotes, billing, and system data maintenance
Building and maintaining strong relationships with customers by providing exceptional service and follow-up
Assisting in resolving service-related issues, escalating complex problems to appropriate personnel, and following up to ensure resolution

Skills

Key technologies and capabilities for this role

Customer SupportService SchedulingBillingAdministrative SupportEmail ManagementPhone SupportQuotes ProcessingData MaintenanceCustomer Relationship ManagementService RecordsDocumentation ProcessingDispatching

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This position is fully onsite and located in Villepinte as part of the Customer Care Organization.

What are the essential requirements for this role?

The essential requirements include a high school diploma or equivalent, excellent verbal and written communication skills, a strong focus on high-quality customer service, and fluency in French and English.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Beckman Coulter Diagnostics?

The company builds a culture that celebrates backgrounds, experiences, and perspectives of all associates, where you can be heard, supported, and always be yourself, with opportunities to build a meaningful career and try new things.

What makes a strong candidate for this Customer Support role?

A strong candidate has a high school diploma, excellent communication skills, customer service focus, fluency in French and English, and preferably previous healthcare experience or additional European languages.

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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