Gestionnaire Service Client at Thermo Fisher Scientific

Ostwald, Grand Est, France

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

Titulaire d’un BAC et jusqu’à BAC +3 ou première expérience en relation client
Maîtrise de l’anglais au moins à l’écrit (niveau minimum B2)
À l’aise avec Microsoft Office et/ou expérience avec un ERP ou un CRM
Capacité à travailler de manière autonome et en équipe
Excellentes compétences en communication (écrite et verbale) et en relations interpersonnelles
Forte orientation client
Bonnes capacités d’écoute et flexibilité
Apprécie travailler dans un environnement en constante évolution
Comportement positif, actif et volonté d’accepter un large éventail de missions

Responsibilities

Traiter les demandes des clients par email ou téléphone (devis, commandes, suivi de commandes, réclamations…)
Orienter les clients et collaborer efficacement avec les équipes transverses pour toute demande particulière
Garantir une expérience client de grande qualité et constante à tous nos clients en gagnant chaque jour leur confiance et en facilitant au quotidien nos transactions
Collaborer et être vecteur d’amélioration continue, afin que nos process européens soient efficaces, extensibles et reproductibles
Faire partie d’une équipe engagée, fiable et responsable qui s’efforce à réussir du premier coup

Skills

Microsoft Office

ERP

CRM

English

Customer Service

Order Processing

Order Tracking

Complaint Handling

Email Communication

Phone Support

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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