Gestionnaire du succès client | Client Success Manager at Tala

Montreal, Quebec, Canada

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Consulting, TechnologyIndustries

Requirements

Ability to deploy a strategic, results-oriented vision to establish lasting client partnerships
Capacity to transform strategic vision into concrete actions with stakeholders, decision-makers, and senior management
Experience analyzing alignment of Microsoft-centric technological solutions with stakeholder expectations
Skills in proposing and deploying client-centered strategies to improve technology adoption
Ability to actively accompany clients throughout all phases of the relationship lifecycle, from initial projects to future updates
Proficiency in organizing and leading tailored training sessions to optimize technology solution usage
Capability to identify and document successful use cases to promote broader adoption
Competence in establishing personalized commercial action plans for assigned accounts
Expertise in orchestrating strategic meetings to identify cross-selling opportunities
Skills in designing and implementing information campaigns on best practices

Responsibilities

Report to the Executive Vice-President responsible for sales and client experience
Serve as a strategic partner for clients and the business development team
Focus on client satisfaction and achieving Talan's commercial objectives, primarily in Canada and the United States across all industries, with potential interventions in other territories as needed
Analyze alignment of technological solutions with expressed stakeholder expectations
Propose and deploy strategies to improve adoption of Microsoft-centered solutions
Accompany clients actively through all phases of the relationship lifecycle
Organize and animate adapted training sessions to optimize use of technological solutions
Identify and document successful use cases to promote wider adoption
Establish personalized commercial action plans for each assigned account
Orchestrate strategic meetings to identify cross-selling opportunities
Design and implement information campaigns on best practices

Skills

Client Success

Account Management

Customer Relationship Management

Consulting

Innovation

Artificial Intelligence

Data Intelligence

Blockchain

Tala

Digital wallet and lending platform for underserved

About Tala

Tala operates as a digital wallet and lending platform that focuses on providing financial services to individuals who are often overlooked by traditional banks. The platform uses artificial intelligence and machine learning to create a personalized financial experience for its users. Customers can access instant credit, transfer money easily, and pay bills all through a single app. Tala's unique data tools allow it to serve a diverse range of customers, including those without access to conventional banking. The company generates revenue through interest and fees on the credit it offers, as well as transaction fees for money transfers and bill payments. Operating in multiple countries across three continents, Tala adapts its services to different markets while aiming to enhance the financial well-being of its users by providing tailored credit lines and financial advice.

Santa Monica, CaliforniaHeadquarters

2011Year Founded

$341.1MTotal Funding

DEBTCompany Stage

Fintech, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Risks

Increased competition from Stripe in crypto payments could challenge Tala's market position.

Keytom's launch may attract Tala's crypto-interested customer base, reducing market share.

Apple's NFC chip decision could lead to more competition in the digital wallet space.

Differentiation

Tala uses AI to offer personalized financial experiences to underserved individuals.

The company provides instant credit and expansive bill payment options via a single app.

Tala's proprietary data tools enable services for those without traditional banking access.

Upsides

Integration of stablecoin payments could enhance Tala's transaction speed and cost-effectiveness.

Apple's NFC chip opening may allow Tala to offer more seamless payment options.

Equifax's AI advancements highlight potential for Tala to improve its credit scoring systems.

Land your dream remote job 3x faster with AI

Try Jobo Free