Gestionnaire de comptes bilingue - Ventes internes / Bilingual Account Manager - Inside Sales at Autotrader.ca

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Digital MediaIndustries

Requirements

Bilingual (French and English)
Strong knowledge of Trader Corporation's products and services, including new and existing product lines
Ability to effectively manage outbound calls to meet weekly, monthly, and quarterly sales targets
Proactive in gathering and analyzing client information to identify high-level sales opportunities
Skilled in conducting needs assessments and creating tailored proposals that maximize business potential
Excellent customer service skills, focused on exceeding client satisfaction and resolving issues efficiently
Ability to understand and promote products by emphasizing value over features
Proficient in client communications, conflict resolution, and ensuring deliverable compliance
Capable of prioritizing and planning client calls effectively
Awareness of competitor products and client reactions to support business strategy

Responsibilities

Continuously achieve weekly, monthly, and quarterly sales targets through outbound call management for existing commercial vehicle clients
Retain and grow current clientele by optimizing relationships with client key contacts
Serve as the primary commercial contact for clients in a designated sector, providing ongoing excellent customer service
Responsible for sales revenue from dealer groups and independent dealers via online media streams and specialized sectors, with emphasis on Carrefour Automobile products
Develop client accounts by proactively collecting and studying information to determine high-value sales opportunities
Focus on client satisfaction, revenue generation from existing clients, and long-term account objectives aligned with Trader's vision
Research before client interactions, conduct effective needs assessments, and design proposals tailored to client needs
Discuss advertising needs with clients, understand and promote Trader products/services to help achieve their business goals
Create needs and sell based on value, demonstrating genuine client concern to reinforce Trader's value
Handle all client communications, conflict resolution, deliverable compliance, and revenue assurance; resolve issues efficiently while maintaining excellent relationships
Proactively call existing clients to ensure revenue production and segment penetration; establish priorities and plan calls accordingly
Organize post-sale activities to verify that advertising solutions continue to meet client needs
Monitor competitor products and client reactions to support Trader's sales strategy; recommend new solutions/services by evaluating current ones and identifying unmet needs

Skills

Account Management

Inside Sales

Outbound Calls

Customer Service

Sales Targets

Client Retention

Upselling

Bilingual French English

Revenue Growth

Autotrader.ca

Digital solutions for used car dealers

About Autotrader.ca

Trader.ca operates in the automotive industry, focusing on the used car market by providing digital solutions for car dealers. Their products include marketplace listings, web solutions, web traffic analytics, inventory management, and conversion tools, all aimed at helping dealers improve their online presence and streamline operations. Unlike many competitors, Trader.ca emphasizes simplicity in its offerings, allowing dealers to focus on sales without being overwhelmed by complex tools. The company uses a subscription-based model for its services and also generates revenue through advertising and premium listings on its marketplace, autoTRADER.ca. Trader.ca's goal is to support car dealers in increasing their sales and managing their inventory effectively while providing extensive customer service and resources.

Toronto, CanadaHeadquarters

1975Year Founded

ACQUISITIONCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Employee and Family Assistance Program

Gym Membership

Wellness Program

Conference Attendance Budget

Professional Development Budget

401(k) Company Match

Performance Bonus

Risks

Increased competition from AutoScout24's expanded services pressures Trader.ca to innovate.

AutoScout24's acquisition may lead to strategic shifts disrupting Trader.ca's operations.

Potential sale by Thoma Bravo could create uncertainty affecting morale and retention.

Differentiation

Trader.ca offers a comprehensive suite of digital solutions for car dealers.

The company emphasizes simplicity and effectiveness in its digital tools.

Trader.ca provides extensive customer service and product support resources.

Upsides

AI-driven personalization can enhance user experience and increase engagement.

AR integration allows users to visualize vehicles, improving satisfaction and reducing returns.

Subscription-based car ownership models align with Trader.ca's service model, offering expansion opportunities.

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