Geoscience Software Customer Success Manager at S&P Global

Buenos Aires, Buenos Aires, Argentina

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Oil and Gas, Geoscience, Energy CommoditiesIndustries

Requirements

Able to work as part of a team or independently with moderate supervision
Excellent organizational, time and project management skills; ability to handle multiple projects and priorities in a professional and timely manner
Articulate, patient, professional, with strong interpersonal skills
Strong analytical and problem-solving skills
Able to quickly learn new software and interfaces
Able to work within cross-functional teams, running client-specific projects related to geological/geophysical data
Previous experience working with geoscience software is desirable
Excellent written, verbal, and presentation skills in English and Portuguese (additional languages an advantage)
Bachelor’s degree in Geology, Geophysics, or earth science degree (Master’s is a plus)
5 years’ experience in the E&P industry
Experience in troubleshooting technical issues
Experience with Kingdom or another geophysical interpretation software
Knowledge of Windows operating systems, networking, and internet functionality (experience using or managing databases like SQL Server/Oracle, Cloud, API, Map Services, BI tools is a plus)

Responsibilities

Proactively/reactively provide customer training via on-site visits, WebEx, phone or email to incorporate Kingdom into their workflow and drive customer satisfaction and retention
Troubleshoot client issues to determine root cause and provide a reasonable resolution
Create and deliver complex workflows in a straightforward and clear manner
Provide detailed information for “critical” issues to escalation teams
Submit enhancement requests on the client’s behalf if the desired functionality does not currently exist in the software
Maintain healthy relationships with sustaining engineers, product management, and development

Skills

Kingdom software

seismic interpretation

geological interpretation

geophysics

troubleshooting

customer training

workflows

WebEx

upstream oil and gas

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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