General Manager (Sur La Table) at CSC Generation

Palo Alto, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, CulinaryIndustries

Requirements

Strategic business acumen and strong operational expertise to drive culinary and retail performance
Expertise in Sur La Table’s products, maintained through active engagement in training and independent resource-seeking
Ability to lead high-performing retail and culinary teams
Knowledge of key performance metrics (e.g., second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, guest feedback)

Responsibilities

Recruit, develop, and retain a high-performing team for culinary and retail needs
Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture
Conduct regular performance evaluations, provide feedback, and create development plans for individual and team growth
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture
Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty
Develop and implement strategies (e.g., merchandising, marketing, customer engagement) to exceed sales and financial goals across culinary and retail operations
Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance
Consistently meet or exceed culinary and retail goals through exceptional classes and customer experiences
Oversee daily store operations, ensuring compliance with company policies and procedures
Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising
Ensure store safety and cleanliness, addressing maintenance needs promptly
Maintain accuracy and integrity of associates’ records (e.g., time and attendance, food safety certifications, personal information)
Adhere to wage and hour laws and accurately record time worked per SLT Policy
Model and ensure all Sur La Table policies and SOPs are communicated effectively to associates and maintained

Skills

Retail Management

Team Leadership

Customer Service

Performance Coaching

Business Operations

Brand Representation

Team Development

Culinary Expertise

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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