General Manager (Sur La Table) at CSC Generation

Darien, Connecticut, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Strategic business acumen and strong operational expertise
Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates, selling to customers, and retrieving merchandise from stockroom or sales floor
Ability to grab, reach, and lift/retrieve merchandise

Responsibilities

Recruit, develop, and retain a high-performing team to meet the business needs of both culinary and retail
Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture
Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth
Stay knowledgeable by updating on products, utilizing available training, and seeking additional resources as needed
Ensure exceptional customer experience by leading a customer-focused culture
Uphold Sur La Table’s brand standards through outstanding service, store presentation, and culinary class execution
Address customer concerns and resolve issues to maintain satisfaction and loyalty
Exceed sales goals by developing and implementing strategies to enhance the culinary and retail business
Analyze key performance metrics daily and leverage insights to optimize store performance
Ensure achievement of sales goals and financial targets through effective merchandising, marketing, and customer engagement
Oversee daily store operations, ensuring compliance with company policies and procedures
Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising
Ensure store safety and cleanliness, addressing any maintenance needs promptly
Maintain the accuracy and integrity of employee records, including time and attendance data, food safety certifications, and personal information
Adhere to applicable wage and hour laws and accurately record time worked according to SLT Policy
Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained, and consistently followed

Skills

Leadership

Team Development

Recruitment

Coaching

Performance Management

Customer Service

Retail Operations

Store Management

Brand Standards

Culinary Expertise

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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