Front End Lead Full time at BJ's Wholesale Club

Mechanicsburg, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Know their business/business acumen, exhibit strategic thinking and sound decision-making through knowledge and utilization of business data
Lead through change, model leadership competencies, build credibility and act as a champion for business growth
Communicate effectively and provide the information teams require to be successful
Build high performing teams by creating a culture of collaboration, provide honest and timely direction, follow up and feedback to drive business results and support team member engagement
Deliver results by executing business expectations within expected timeframes, setting clear expectations, utilizing follow up and accountability
Drive a culture of development, strategic thinking and acting, ethical decision making and engagement
Embrace inclusion and diversity, work together with collaboration and respect, acknowledge team member success, identify and retain top talent
Guarantee service excellence through all points of contact and commitment to GOLD Member Standards (Greet, Anticipate, Appreciate)

Responsibilities

Oversee the frontline in the absence of the Front End Manager
Coach, teach and develop all frontline team members to ensure excellent member service
Teach, develop and motivate all team members for the successful execution of membership programs and initiatives as well as front line operations
Monitor, drive and coach for desired membership/member experience goals and results
Ensure that all membership products are offered and Member orders/requests are processed in a positive, timely, and efficient manner
Delegate work, monitor staffing and compliance with operational standards
Provide excellent customer service to Members
Teach, coach and lead team members through the club level training process and support team member engagement within all areas of responsibility to enable application of policies, procedures and compliance
Lead with the team member and member in mind to address concerns and escalate as appropriate
Ensure a safe and positive environment and experience for team members and members
Set service standard expectations for all team members and provide team support and empowerment to resolve every member concern

Skills

Key technologies and capabilities for this role

Team LeadershipCoachingMember ServiceFrontline OperationsMembership ProgramsStaff DevelopmentPerformance Monitoring

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include weekly pay, free BJ’s memberships, generous paid time off, flexible health benefits, 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What salary or compensation can I expect for the Front End Lead role?

This information is not specified in the job description.

What leadership skills are required for this role?

The role requires business acumen, strategic thinking, sound decision-making, leading through change, effective communication, building high-performing teams through collaboration, and delivering results with clear expectations and accountability.

What is the company culture like at BJ’s Wholesale Club?

The company emphasizes a world-class team of over 30,000 members making real impact, built on purpose and opportunity, with team members at the heart of everything and a focus on growth together.