Embrace inclusion and diversity, working with collaboration and respect
Understand how to access and read production and/or financial performance reporting for the department
Clear understanding of merchandise protection procedures and shrink alert protocols
Responsibilities
Greet, assist, and thank all members in a prompt, friendly, and professional manner
Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary
Monitor entrance and exit activity, including reviewing and maintaining the AP Alert Binder according to AP standards
Follow BEST procedures (bottom of the cart, electronics, self-checkout, and thanking the member), including cross-checking merchandise to register receipts and verifying high dollar value items
Record register receipt discrepancies and notify front line to rectify the situation immediately
Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Carry out job functions as assigned and support club policies, procedures, and compliance
Ensure a safe and positive environment for members and team members
Deliver service excellence through all points of contact and adhere to GOLD Member Standards (Greet, Anticipate, Appreciate)
Work as a team to deliver GOLD club standards daily, including grand opening look, clean and organized inside and out