Front Desk & Operational Supervisor at Think Academy

Cupertino, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EducationIndustries

Requirements

Strong communication and interpersonal skills; calm under pressure and responsive in fast-paced environments
Capable of leading a team and coordinating cross-functional work
Highly organized, detail-oriented, and proactive in solving problems
Experience in administrative, customer service, or educational support roles (preferred)
Bilingual (English + Mandarin) preferred but not required
Availability to work weekends and evenings during program periods is required

Responsibilities

Manage day-to-day office administration: purchases, reimbursements, supply inventory, and workspace organization
Coordinate logistics for classrooms and facilities, ensuring smooth operations across multiple locations
Support backend operational needs such as equipment maintenance, environment upkeep, and scheduling
Lead and coordinate a small front desk team, ensuring professionalism and consistent service standards
Serve as the first point of contact for parents and visitors—resolving escalations and ensuring satisfaction
Support consultation and onboarding of new families, explaining programs, policies, and scheduling logic
Help improve front desk SOPs, service scripts, and customer feedback loops
Coordinate classroom usage, resolve schedule conflicts, and support teacher and student logistics
Assist with new campus site setup and operational readiness
Monitor student attendance, teacher class reports, and ensure post-class procedures are completed
Support seasonal programs (e.g. camps, competitions, or open houses) as part of the core delivery team

Skills

Key technologies and capabilities for this role

Customer ServiceOffice AdministrationInventory ManagementSchedulingTeam LeadershipFacility ManagementSOP DevelopmentLogistics CoordinationStudent OnboardingAdministrative Support

Questions & Answers

Common questions about this position

What is the compensation for this Front Desk & Operations Supervisor role?

The pay is $22–$28 per hour, based on experience.

What are the locations and work schedule for this position?

The role is based in Cupertino and Los Altos, with possible required commute to the Los Altos site. It's full-time, 30-40 hours per week from Tuesdays to Sunday, including availability for weekends and evenings during program periods.

What skills and qualifications are required for this role?

Key requirements include strong communication and interpersonal skills, ability to lead a team and coordinate cross-functional work, high organization and detail-orientation, and proactivity in problem-solving. Experience in administrative, customer service, or educational support roles is a plus, and bilingual English + Mandarin is preferred.

What benefits does Think Academy offer for this position?

Benefits include health insurance, 401K, sick leave, and growth opportunities in the education sector.

What is the company culture like at Think Academy?

Think Academy has a mission-driven culture that values student outcomes, customer experience, and team growth, with opportunities to work closely with experienced educators in a fast-paced, education-focused environment.