Front Desk & Operational Supervisor at Think Academy

Cupertino, California, United States

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

EducationIndustries

Strong communication and interpersonal skills; calm under pressure and responsive in fast-paced environments
Capable of leading a team and coordinating cross-functional work
Highly organized, detail-oriented, and proactive in solving problems
Experience in administrative, customer service, or educational support roles (preferred)
Bilingual (English + Mandarin) preferred but not required
Availability to work weekends and evenings during program periods is required

Manage day-to-day office administration: purchases, reimbursements, supply inventory, and workspace organization
Coordinate logistics for classrooms and facilities, ensuring smooth operations across multiple locations
Support backend operational needs such as equipment maintenance, environment upkeep, and scheduling
Lead and coordinate a small front desk team, ensuring professionalism and consistent service standards
Serve as the first point of contact for parents and visitors—resolving escalations and ensuring satisfaction
Support consultation and onboarding of new families, explaining programs, policies, and scheduling logic
Help improve front desk SOPs, service scripts, and customer feedback loops
Coordinate classroom usage, resolve schedule conflicts, and support teacher and student logistics
Assist with new campus site setup and operational readiness
Monitor student attendance, teacher class reports, and ensure post-class procedures are completed
Support seasonal programs (e.g. camps, competitions, or open houses) as part of the core delivery team