Front Desk at Think Academy

San Jose, California, United States

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

EducationIndustries

Requirements

Strong communication and interpersonal skills; calm under pressure and responsive in fast-paced environments
Capable of leading a team and coordinating cross-functional work
Highly organized, detail-oriented, and proactive in solving problems
Experience in administrative, customer service, or educational support roles (preferred)
Bilingual (English + Mandarin) preferred but not required
Availability to work weekends and evenings during program periods is required

Responsibilities

Manage day-to-day office administration: purchases, reimbursements, supply inventory, and workspace organization
Coordinate logistics for classrooms and facilities, ensuring smooth operations across multiple locations
Support backend operational needs such as equipment maintenance, environment upkeep, and scheduling
Lead and coordinate a small front desk team, ensuring professionalism and consistent service standards
Serve as the first point of contact for parents and visitors—resolving escalations and ensuring satisfaction
Support consultation and onboarding of new families, explaining programs, policies, and scheduling logic
Help improve front desk SOPs, service scripts, and customer feedback loops
Coordinate classroom usage, resolve schedule conflicts, and support teacher and student logistics
Assist with new campus site setup and operational readiness
Monitor student attendance, teacher class reports, and ensure post-class procedures are completed
Support seasonal programs (e.g. camps, competitions, or open houses) as part of the core delivery team

Skills

Key technologies and capabilities for this role

Customer ServiceOffice AdministrationInventory ManagementSchedulingTeam CoordinationFacility LogisticsSOP DevelopmentStudent AttendanceOnboardingEquipment Maintenance

Questions & Answers

Common questions about this position

What is the pay rate for the Front Desk position?

The compensation is $22–$28 per hour, based on experience.

What is the location and work schedule for this role?

The position is located in San Jose and Los Altos, with possible requirement to commute to the Los Altos site. It is full-time, 30-40 hours per week from Tuesdays to Sunday, with availability for weekends and evenings required during program periods.

What skills are required for the Front Desk role?

Key requirements include strong communication and interpersonal skills, ability to lead a team and coordinate cross-functional work, high organization and detail-orientation, proactivity in problem-solving, and availability for weekends/evenings. Experience in administrative, customer service, or educational support roles is a plus, and bilingual English + Mandarin is preferred.

What benefits does Think Academy offer?

Benefits include health insurance, 401K, paid sick leave, and growth opportunities in the education sector.

What career growth opportunities are available?

The role offers a structured development path toward Campus Operations Manager or Academic Services Lead, along with opportunities to work closely with experienced educators in a mission-driven culture focused on student outcomes, customer experience, and team growth.