Fraud Agent at WhatNot

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, MarketplaceIndustries

Requirements

Weekend availability required
Availability to work Holidays as needed
4 year degree is a plus
1 - 5 years of experience in customer service, fraud operations, user experience or fulfillment
Positive Customer first attitude
Proactive problem-solver and process-improver
Organized and detail oriented
Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations
Understanding of E-commerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Knowledge of Collectibles is a plus
Desire to enhance your career
Within commuting distance of Phoenix, Arizona hub

Responsibilities

Investigate and develop solutions to prevent and mitigate fraud on the Whatnot platform
Proactively identify potential fraud patterns and sources to minimize financial risk
Work collaboratively with the team to develop fraud prevention measures that are mindful of the impact on good user experience while inhibiting fraud actors’ ability to reach our platform
Regularly work with the team on reviewing sources of potential fraud on a daily basis to support the company in preventing financial losses
Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers
Discover and identify fraud trends and present opportunities for stronger results and mitigation
Communicate with customers in response to inquiries related to fraud or potential fraud
Investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term

Skills

Key technologies and capabilities for this role

Fraud InvestigationTransaction ReviewChargeback ManagementDispute ResolutionFraud Trend AnalysisRisk MitigationCustomer CommunicationSLA Compliance

Questions & Answers

Common questions about this position

Is this role remote or does it require being in the office?

Team members in this role are required to be within commuting distance of our Phoenix, Arizona hub, indicating it's not fully remote but co-located near the hub.

What experience is required for the Fraud Agent position?

1-5 years of experience in customer service, fraud operations, user experience, or fulfillment is preferred, along with weekend availability and holidays as needed.

What salary or compensation does this role offer?

This information is not specified in the job description.

What kind of culture or traits does Whatnot look for in candidates?

Whatnot seeks low ego individuals with a growth mindset, leaning into action and high impact, who are hungry to jump start their career in a fast-paced environment and have a customer-first attitude.

What makes a strong candidate for this Fraud Agent role?

Strong candidates are proactive problem-solvers, process-improvers, organized, detail-oriented, with a positive customer-first attitude, weekend availability, and relevant experience in customer service or fraud operations.

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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