[Remote] Lead Fraud Operations Analyst at Apollo.io

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, TechnologyIndustries

Requirements

5+ years of experience in fraud operations, trust & safety, or security operations roles
Strong SQL proficiency (joins, CTEs, aggregates)
Familiarity with Python and data visualization tools
Experience reviewing or debugging application code (Ruby preferred), using tools like Cursor, GitHub Copilot, or IDEs for root-cause exploration
Familiarity with payment systems (chargebacks, disputes, ACH) and the associated fraud lifecycle

Responsibilities

Act as the primary escalation point for complex fraud and abuse investigations across Apollo’s ecosystem
Perform root-cause analysis of new exploit behaviors, account takeovers, transactions, and scaled abuse events using data queries (SQL, Python), system logs and testing
Conduct forensic investigations into fraud model classifications, rule bypasses, and external abuse tool behaviors
Build and maintain investigation frameworks that allow rapid detection and classification of fraud patterns
Configure, tune, and evaluate rules-based and model-driven fraud detection systems (e.g., Stripe Radar, Signified, or internal models)
Collaborate with Engineering to enhance fraud detection logic and event pipelines; identify and close systemic gaps through code- or model-level feedback loops
Use Cursor or equivalent AI-assisted dev tools to review Ruby-based backend logic, reverse-engineer fraud actor patterns, and suggest mitigations
Design data instrumentation for new product surfaces to improve visibility and prevention efficacy
Partner with Product, Engineering, and Security to define and operationalize incident handling and postmortem processes for fraud-related events
Lead cross-functional response efforts for fraud spikes or payment performance degradations
Serve as a bridge between Customer Support and Technical Teams—ensuring operational processes are consistent, automated, and scalable
Train and coach Fraud Analysts, Support, and Billing teams in investigative methods and data literacy
Design KYC/KYB verification workflows that balance customer experience and risk control
Create and maintain documentation, playbooks, and knowledge bases for fraud and abuse response

Skills

Key technologies and capabilities for this role

SQLPythonFraud DetectionFraud InvestigationsRoot Cause AnalysisSystem LogsSecurity OperationsForensic Analysis

Questions & Answers

Common questions about this position

What are the main responsibilities of the Lead Fraud Operations Analyst?

You'll lead fraud operations and investigations, develop and optimize fraud detection systems, and handle cross-team coordination and incident management.

What technical skills are required for this role?

Proficiency in SQL and Python for data queries and analysis, experience with Ruby-based backend logic, and ability to use AI-assisted dev tools like Cursor.

Is this a remote position?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of experience makes a strong candidate for this position?

Ideal candidates thrive in ambiguous environments, have hands-on technical expertise in security operations and data-driven investigations, and possess engineering curiosity for diving into SQL, logs, and source code.

Apollo.io

Sales intelligence and engagement platform

About Apollo.io

Apollo.io provides a platform designed to enhance sales processes and improve outreach for businesses. Its main features include prospecting intelligence, which helps users identify and research potential leads, and enrichment job change alerts that keep databases accurate with extensive data points. The platform also offers sales engagement analytics, allowing users to create multi-channel outreach sequences. Additionally, Apollo.io supports API integrations for data enrichment and custom workflows. Unlike many competitors, Apollo.io focuses on a subscription-based model that offers various pricing tiers, catering to both small businesses and large enterprises. The company's goal is to optimize sales strategies and increase revenue for its clients while ensuring data privacy and security through compliance with industry standards.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$244.3MTotal Funding

SERIES_DCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Financial Planning

Risks

Rapid growth may strain Apollo.io's operational capabilities and customer service.

New executive hires could lead to strategic shifts misaligned with customer expectations.

Emerging competitors like Zitadel may challenge Apollo.io's market position.

Differentiation

Apollo.io offers verified contact data for over 210 million B2B contacts.

The platform integrates sales intelligence with engagement tools in one unified solution.

Apollo.io's compliance with ISO, SOC 2, and GDPR ensures high data security standards.

Upsides

Apollo.io ranked 125 on the 2024 Deloitte Technology Fast 500 with 954% growth.

The company raised $250 million, reaching a valuation of $1.6 billion.

Apollo.io's multi-channel outreach aligns with rising sales engagement trends.

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