Remote Customer Service Fraud $15per Hour + Day One Benefits at Global Payments

Greensboro, Georgia, United States

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$31,200 – $31,200Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Payments, Financial ServicesIndustries

Requirements

Ability to respond to 25 or more account inquiries per hour using standard/scripted responses for SLA-defined alerts
Basic knowledge and skills to identify fraudulent credit card activity through training, research of policies, procedures, external regulations, analytic techniques, and expertise of experienced analysts

Responsibilities

Investigates potential credit card fraud cases based on information from the fraud detection system
Analyzes account history, including payment and transaction history
Contacts customers to obtain additional information regarding fraudulent charges
Maintains accurate and complete documentation of all investigation information
Responds to 25 or more account inquiries per hour for merchants and cardholders of 5 or more assigned clients
Assists with completing lost/stolen reports, such as blocking and transferring compromised accounts to prevent further losses and fraudulent activity
Builds credit card replacement orders and completes shipping materials

Skills

Key technologies and capabilities for this role

Fraud InvestigationCredit Card Fraud DetectionCustomer ContactAccount AnalysisTransaction History ReviewDocumentationSLA ComplianceLost Stolen ReportsCredit Card Replacement Orders