Founding Product Operations Lead at Drift

Munich, Bavaria, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Industrial, Enterprise SoftwareIndustries

Requirements

Ultra-professional & organized – show up prepared, write crisp emails, create well-structured docs that get respect from C-levels, love structure, document and track progress
Strong product instincts – translate messy real-world processes into clear product requirements, know when to push back or simplify; big plus if love making tools feel magical
Technically fluent – deep into newest AI trends, understand tech capabilities, talk through data constraints with engineers, guide customers through integration
Get into the weeds and bring clarity – spot inconsistencies in spreadsheets, listen closely for hours, uncover real workflows and data beyond surface-level needs
Quality-obsessed – care how things look, read, and feel (slides, documents, UI), strive for quality without overthinking
Hustler attitude – willing to travel, roll up sleeves, work on hard problems others avoid
Scrappy & resourceful

Responsibilities

Lead customer onboarding end-to-end – from pre-kickoff prep to post-implementation feedback across Germany, occasionally US and beyond
Travel on-site (1–3 days/week) to understand customer workflows, build trust with users, map operational challenges to dryft’s current & future features
Communicate with C-level execs of multi-billion dollar businesses, heads of supply chain, and operational leaders on project plan, product roadmap, and progress
Onboard new users, gather feedback, translate into features together with engineering
Define clear data requirements; coordinate IT, supply chain, procurement, and management to make integration work
Own product demos & product testing – help prioritize what matters, shape Dryft’s roadmap
Act as a user of the product: test features, suggest improvements, co-design better workflows with the team
Challenge status quo of enterprise resource planning software interactions & prototype novel user interactions with engineering
Build a repeatable, world-class onboarding process that scales with automation over time
Turn common onboarding processes into product features
Contribute to building out a customer success & product team

Skills

Key technologies and capabilities for this role

Customer OnboardingProduct ScopingOn-site DeploymentWorkflow MappingC-level CommunicationProject ManagementProduct RoadmapUser OnboardingStakeholder Engagement

Questions & Answers

Common questions about this position

Is this role remote or onsite?

The role is onsite.

What travel is required for this position?

The role requires travel on-site 1–3 days/week to understand customer workflows, primarily across Germany and occasionally in the US.

What key skills and qualities are needed for this role?

Candidates must be ultra-professional and organized, with strong communication skills for C-level execs, ability to lead customer onboarding, scope product solutions, and build scalable processes.

What does the team at dryft look like?

The team is deeply technical and execution-focused, with experience across 10+ manufacturing companies and academic backgrounds from Stanford, Berkeley, CDTM, TUM AI, and top international scholarships.

What makes a strong candidate for this Founding Product Operations Lead role?

Strong candidates are ultra-professional, organized, and structured, with the ability to communicate effectively with C-level executives, lead customer onboarding, and contribute to scalable product processes—ideal for aspiring founders or operators.

Drift

Develops AI chatbots for customer engagement

About Drift

Drift develops AI-powered chatbots and digital tools aimed at improving customer engagement and conversion rates for businesses. Their products facilitate human-like conversations with website visitors, helping to identify and understand customer needs while providing personalized strategies to convert visitors into customers. Drift offers a variety of tools, including Conversational Landing Pages, Drift Engage, and Bionic Chatbots, which are designed to enhance the way businesses interact with their customers. Unlike many competitors, Drift focuses on creating a seamless conversational experience that integrates with existing marketing strategies. The company's goal is to help businesses of all sizes increase their customer engagement and conversion rates through effective digital communication.

Boston, MassachusettsHeadquarters

2015Year Founded

$134.7MTotal Funding

SERIES_CCompany Stage

Consumer Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Unlimited paid time off

Primary & secondary caregiver leave

Month-long sabbatical after 5 years

Generous home office stipend

Comprehensive health insurance package

Risks

Integration challenges with Salesloft's platform may disrupt Drift's services.

Intensifying competition in conversational marketing threatens Drift's market position.

New executive appointments may lead to strategic shifts affecting Drift's operations.

Differentiation

Drift uses AI-powered chatbots for real-time customer engagement and feedback.

Drift offers personalized playbooks to convert website visitors into customers.

Drift's tools include Conversational Landing Pages and Real-Time ABM Notifications.

Upsides

Growing demand for AI-driven customer engagement tools boosts Drift's market potential.

Integration of AI chatbots with CRM systems enhances Drift's sales process efficiency.

Expansion of AI capabilities in multilingual support increases Drift's global reach.

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