Operations Manager
Dandy$116,500 - $137,000/year
Full Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Consumer GoodsIndustries
Requirements
- Ability to lead and develop teams through teaching, training, active listening, touring stores, and providing feedback (Tour to Teach)
- Skills in communicating and collaborating with all levels of associates on store operations, technology, business initiatives, merchandising, and company direction
- Capability to introduce and lead company change efforts, provide clear expectations, guidance for business solutions, and communicate business objectives
- Experience modeling and demonstrating exceptional customer service standards (One Best Way/OBW service model)
- Proficiency in managing customer service initiatives (e.g., store of the community, community outreach), resolving customer needs/complaints/issues, developing action plans, and providing process improvement leadership
- Knowledge of reviewing/evaluating P&L statements, budgeting, forecasting, controlling expenses indexed to sales
- Expertise in monitoring merchandise presentation, seasonal transitions, inventory flow, operational processes, mitigating shrink, and achieving sales/profit goals
- Supervisory skills including hiring, training, mentoring associates, assigning duties, setting expectations, providing recognition, and promoting a belonging mindset
- Ability to recruit and develop qualified associates to meet staffing needs and company growth
- Competence in coordinating/overseeing job-related activities, developing stakeholder relationships, supporting plans/initiatives, setting goals, building accountability, measuring progress, addressing improvements, and promoting continuous learning
- Commitment to ensuring compliance with company policies/procedures, supporting mission/values/ethics/integrity, implementing action plans, utilizing Open Door Policy
- Leadership in building high-performing teams, embracing differences, creating belonging culture, providing development opportunities
- Collaborative skills for building trusting relationships, communicating with impact/energy/positivity to motivate/influence
- Talent management abilities: attracting/retaining talent, empowering/developing, recognizing contributions
- Integrity standards: maintaining ethics/compliance, modeling Walmart values, holding accountable, supporting regenerative goals (belonging, eliminating waste, local giving), acting selflessly
Responsibilities
- Lead and develop teams by teaching, training, listening, touring stores, providing feedback, communicating/collaborating on operations/business initiatives
- Introduce/lead change efforts, provide expectations/guidance for business solutions, communicate objectives to teams
- Model/demonstrate customer service standards (OBW), manage/support initiatives (community programs), resolve customer issues, develop/implement action plans for deficiencies/process improvements
- Drive financial performance/sales: review P&L, manage budgeting/forecasting/expenses, monitor merchandise/inventory/operations, implement plans to mitigate shrink/achieve goals
- Supervise/develop hourly associates: hire/train/mentor, assign duties, set expectations, provide recognition, promote belonging, recruit for staffing/growth
- Coordinate/oversee activities: maintain stakeholder relationships, support plans/initiatives, identify/communicate goals, build/measure accountability, address improvements, promote learning
- Ensure policy/procedure compliance, support mission/values/ethics via action plans, Open Door Policy, guidance on business processes
- Build high-performing teams, embrace differences, foster belonging culture, create thriving opportunities
- Work collaboratively, build relationships, communicate to motivate/influence
- Attract/retain/develop talent, empower associates, recognize accomplishments
- Maintain/promote integrity/ethics/compliance, model values, hold accountable, support regenerative goals (belonging, waste elimination, local giving), act selflessly
Skills
Team Leadership
Associate Training
Customer Service
P&L Management
Budgeting
Forecasting
Merchandising
Inventory Management
Shrink Mitigation
Store Operations
Change Management
Performance Coaching
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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