Floor Manager (Coach) - Birmingham One Stop Perry Bar at Nike

Birmingham, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, SportswearIndustries

Requirements

Advanced exposure to Retail and People Management with demonstrated ability in leading a shop floor (or department) which creates a unique customer experience
Past exposure to impacting business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management
Ability to identify core areas of training and conduct in-person learning activities whilst tracking the progress of a cohort
Proven ability to utilize tools for conflict resolution and employee coaching and counseling
Availability for full time (40 hrs) and flexible with scheduling, including day, evening, weekends, and/or holidays, based on department and store/company needs

Responsibilities

Deliver exceptional consumer service and ensure a premium brand experience for consumers
Coordinate, coach, and motivate employees in your department while maintaining an excellent work atmosphere
Support the management of daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns
Identify and solve problems in partnership with store leadership and act as a brand ambassador for NIKE’s initiatives
Ensure the store complies with all NIKE standards and guidelines
Lead a team to deliver efficient receiving of product, inventory accuracy, and visual presentation standards (COMMERCIAL)
Ensure smooth processes for all inventories to keep the sales floor full, presentable, and achieving brand standards (COMMERCIAL)
Work alongside department leads to oversee product receiving and visual presentation, responsible for the overall product journey in store (COMMERCIAL)
Be responsible for monthly initiative launches (COMMERCIAL)
Use reporting tools to make the best commercial decisions (COMMERCIAL)
Achieve accurate inventory to fulfill digital orders (COMMERCIAL)
Ensure the team is equipped to deliver the highest quality athlete experience (ATHLETE EXPERIENCE)
Lead team engagement on NIKE Community Ambassador activities (ATHLETE EXPERIENCE)
Partner with senior store leadership to oversee hiring processes including onboarding (ATHLETE EXPERIENCE)
Be responsible for store scheduling (ATHLETE EXPERIENCE)
Work collaboratively with store team to implement and maintain a positive NIKE culture (ATHLETE EXPERIENCE)
Lead by example in delivery of sales floor service and bring the consumer journey to life (CONSUMER EXPERIENCE)
Ensure the team is equipped with brand knowledge regarding all aspects of consumer service including digital service enablers (CONSUMER EXPERIENCE)
Complete specific training and share completion with athlete services (CONSUMER EXPERIENCE)
Use data and analytics to provide insights and partner to achieve continuous improvement with senior store leadership (CONSUMER EXPERIENCE)

Skills

Team Leadership

Consumer Service

Sales Targets

Visual Merchandising

Inventory Management

Product Receiving

Digital Orders

Store Scheduling

Hiring

Onboarding

Reporting Tools

Nike Standards

Nike

Designs and sells athletic footwear and apparel

About Nike

Nike designs, manufactures, and sells a variety of footwear, apparel, equipment, and accessories aimed at athletes, fitness enthusiasts, and everyday consumers. Their products are created to be stylish and performance-oriented, catering to the needs of a diverse clientele. Nike operates through multiple sales channels, including retail stores, online platforms, and third-party retailers, and enhances its brand image through endorsements from well-known athletes and sports teams. A key aspect of Nike's approach is its membership program, which offers exclusive access to products and content, fostering a deeper connection with consumers. Unlike many competitors, Nike places a strong emphasis on sustainability and corporate responsibility, integrating these values into its operations and product development. The company's goal is to continue growing by creating products that resonate with consumers while promoting positive social and environmental impact.

Beaverton, OregonHeadquarters

1964Year Founded

IPOCompany Stage

Consumer Software, Social Impact, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Remote Work Options

Flexible Work Hours

Risks

Emerging sportswear brands increase competition through digital marketing and direct sales.

Rising raw material costs could impact Nike's profit margins.

Consumer backlash over labor practices could harm Nike's brand reputation.

Differentiation

Nike integrates electronics into footwear for active recovery, enhancing product innovation.

The company capitalizes on retro designs, appealing to nostalgic consumers.

Nike's strong brand loyalty is bolstered by high-profile athlete endorsements.

Upsides

Nike's partnership with Oaklands Wolves boosts brand visibility among younger demographics.

Significant investments indicate strong investor confidence in Nike's growth prospects.

Nike's recognition as a socially responsible stock appeals to environmentally conscious investors.

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